JOB DETAILS
Service Architect
CompanyStarHub Ltd
LocationSingapore
Work ModeOn Site
PostedMay 24, 2026
About The Company
StarHub is a leading homegrown Singapore company that delivers world-class communications, entertainment, and digital services. With our extensive fibre and wireless infrastructure and global partnerships, we bring to people, homes and enterprises quality mobile and fixed services, a broad suite of premium content, and a diverse range of communication solutions. We develop and deliver solutions incorporating artificial intelligence, cybersecurity, data analytics, Internet of Things, and robotics for corporate and government clients.
StarHub is committed to conducting our business sustainably and responsibly. StarHub is named among TIME’s World’s Most Sustainable Companies 2025 and ranked as the world’s most sustainable wireless telecommunication provider on the Corporate Knights Global 100 (2025). StarHub also ranks 187 on the FORTUNE Southeast Asia 500 in 2025. Listed on the Singapore Exchange mainboard, StarHub is a component stock of the SGX iEdge Singapore Low Carbon Index, iEdge-OCBC Singapore Low Carbon Select 50 Capped Index; as well as the FTSE4Good Index series.
Visit www.starhub.com for more information.
About the Role
Role Description
Role Summary
The Service Architect is responsible for designing, shaping, and governing Hybrid IT service offerings across on-premise, private cloud, public cloud, network, security, observability, and managed services environments.
Beyond service design, this role plays a critical leadership function in complex pursuits and large-scale engagements, partnering with Sales and Executive leadership to architect commercially viable, technically differentiated, and operationally sustainable solutions.
The role bridges:
- Solution Architecture
- Service Design
- Commercial Structuring
- Delivery Governance
- Strategic Deal Shaping
This position is pivotal in winning and industrializing high-value, multi-tower transformation programs and Managed Services adoption. This position reports to VP, Head of Technology Services Tribe & Managed Services.
Job Description
Key Responsibilities
Complex Engagement & Pursuit Leadership
- Lead technical strategy for large RFP/RFQ and proactive pursuits.
- Architect multi-year transformation roadmaps (Hybrid Cloud, Modernization, Managed Services).
- Conduct discovery workshops with C-level stakeholders.
- Shape deal constructs including:
- Multi-tower managed services
- Outcome-based contracts
- Transition & transformation models
- Risk-sharing or co-investment frameworks
- Define transition approach from incumbent providers.
- Drive win themes, differentiators, and competitive positioning.
- Present solution architecture to executive boards and procurement panels.
- Ensure solution defensibility during commercial negotiation phases.
End-to-End Service Architecture
- Design standardized, scalable Hybrid IT service blueprints.
- Architect services across:
- Private Cloud (VMware, Nutanix, OpenShift)
- Public Cloud (AWS, Azure, GCP, Huawei Cloud)
- Network & SD-WAN
- Cybersecurity
- Backup, DR & Resilience
- Observability & AIOps
- Develop reference architectures and service catalogs.
- Ensure service repeatability and industrialization.
Transition & Transformation Governance
- Design Transition & Transformation (T&T) frameworks:
- Knowledge transfer models
- Phased migration strategy
- Stabilization plans
- Identify delivery risks and mitigation strategies.
- Embed automation-first and observability-driven operations.
- Align operating model to DevOps / SRE maturity goals.
Commercial & Financial Structuring
- Partner with Finance & Pricer to:
- Develop cost models
- Validate margin assumptions
- Define pricing strategies (consumption / subscription / outcome-based / financial leasing model)
- Balance competitiveness vs profitability.
- Assess delivery complexity, staffing model, and operational overhead.
- Define scalable staffing ramp-up and ramp-down models.
Governance, Risk & Compliance
- Embed security-by-design and zero-trust principles.
- Ensure regulatory compliance (CII, financial services, public sector where relevant).
- Design high-availability and disaster recovery frameworks.
- Ensure contractual SLAs are technically achievable and defensible.
Cross-Functional Technical Leadership
- Act as technical lead in bid war rooms.
- Coordinate across:
- Domain Architects
- Engineering & SRE
- Cyber & Compliance teams
- Sales & Account leadership
- StarHub Internal Business Groups
- Mentor junior architects in service-oriented thinking.
- Drive architectural governance throughout deal lifecycle.
Qualifications
Experience & Qualifications
- 12+ years in Hybrid IT, Infrastructure, or Managed Services.
- 5+ years leading complex pursuits (> 3M contract value).
- Demonstrated experience in:
- Large-scale outsourcing
- Multi-tower managed services
- Cloud transformation programs
- Strong commercial understanding (TCO, ROI, pricing models).
- 5+ years in architecture or service design role.
- Proven experience in RFP solutioning and service costing.
- Strong understanding of ITIL v4 service management principles.
- Experience working with enterprise or government clients preferred.
Certifications
Certifications
- TOGAF
- ITIL v4
- AWS/Azure/GCP Architect
- Red Hat / VMware / Nutanix certifications
- Huawei, Cisco, Aruba and relevant Enterprise Networking Certifications
- CISSP or equivalent (advantageous)
Key Competencies
Key Competencies
- Complex deal shaping & solution defensibility
- Executive storytelling & board-level presentation
- Commercial acumen & risk modeling
- Multi-domain technical depth
- Strategic thinking & service productization
- Negotiation support & stakeholder influence
Key Skills
Hybrid IT Service DesignService GovernanceComplex Pursuit LeadershipTransformation RoadmapsCommercial StructuringPrivate CloudPublic CloudNetwork SecurityObservabilityManaged ServicesDevOpsSRERisk ModelingExecutive StorytellingITIL v4TOGAF
Categories
TechnologyConsultingManagement & LeadershipEngineeringSecurity & Safety
Job Information
📋Core Responsibilities
The Service Architect designs, shapes, and governs Hybrid IT service offerings across various environments, playing a critical leadership role in complex pursuits and large-scale engagements. This involves architecting commercially viable, technically differentiated, and operationally sustainable solutions while bridging solution architecture, service design, and commercial structuring.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
2822
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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