JOB DETAILS

Customer Service Representative (Call Center)

CompanyEnthusiast Auto Holdings
LocationWadsworth
Work ModeOn Site
PostedFebruary 27, 2026
About The Company
Built by enthusiasts and for enthusiasts, Enthusiast Auto Holdings (EAH) has grown from a family-owned Volkswagen repair shop in Wadsworth, Ohio into one of the largest specialty e-commerce companies in the automotive aftermarket industry. EAH designs, produces, and sells proprietary parts and kits for a rapidly growing number of automotive makes and models, and it partners with hundreds of other performance brands to bring the enthusiast community an unparalleled customer experience. Over one million enthusiasts follow EAH's banners on social media.
About the Role

Description

Customer Service Representative:

Enthusiast Auto Holdings (EAH) is a highly successful e-commerce company in the automotive aftermarket parts industry. EAH goes to market via nine enthusiast focused websites (banners) - ECS Tuning, Turner Motorsport, Pelican Parts, Rennline, Texas Speed & Performance, Z1 Motorsports, Z1 Off-Road, RCI Off-Road and EVANNEX. EAH serves automotive enthusiast customers who are passionate about how their vehicle looks and performs, by providing the parts, content, knowledge and support to make their vehicle come to life. We also serve a global network of specialty installer shops that solve for customers looking for a "Do it For Me" option. EAH’s leadership team has delivered strong organic growth with market-leading profitability. EAH has also completed multiple acquisitions and plans continued expansion of its served markets via acquisition.


EAH is owned and supported by Cortec Group, a premier private equity firm. Cortec has invested millions of dollars to expand EAH’s operations, facilities, technology, and leadership. Among other investments, EAH has recently completed a significant facility expansion at its primary distribution center and is in the process of implementing enterprise-level ERP / WMS / OMS systems.


EAH is now seeking to strengthen the organization with a Customer Service Representative as the business continues to scale.


  • $500 Employee Referral Bonus Awards
  • Monthly employee recognition awards of Visa gift cards
  • Company double-digit revenue growth
  • Opportunities for advancement
  • Enjoyable work environment

Resume submission required, upload as attachment


Daily Tasks:

  • Serving our customers well by offering a best-in-class experience
  • Call Center Tasks – handling inbound phone calls, chats and emails
  • Resolving customer order issues (Returns, warranty, tech support)
  • Order Verification and Payment Support
  • Data entry
  • Other tasks as necessary

What does Success Look Like?

  • Providing every customer with a best in class experience!
  • Living by our values in all that you do.
  • Communication – Transparency – Collaboration – Trust – Respect
  • Ensuring that we make lasting, positive impressions with every customer that we interact with to drive brand loyalty and trust.
  • Maintaining Contact Center goals:
  • 1.5% Abandon rate (phones)
  • 30 second wait times (phones)
  • 3-hour response times (email/indirect messages)


Requirements

Preferred Qualifications:

  • 1-2 years of related Call Center and Customer Service experience
  • Excellent internet computer skills
  • Excellent problem solving and organizational skills
  • Basic vehicle knowledge


Key Skills
Customer ServiceCall Center OperationsInbound CallsChat SupportEmail SupportIssue ResolutionReturns ProcessingWarranty SupportTechnical SupportOrder VerificationPayment SupportData EntryProblem SolvingOrganizational SkillsVehicle Knowledge
Categories
Customer Service & SupportRetailLogistics
Benefits
Employee Referral BonusMonthly Employee Recognition Awards
Job Information
📋Core Responsibilities
The primary duties involve providing a best-in-class customer experience by handling inbound phone calls, chats, and emails within a call center environment. This includes resolving customer issues related to orders, warranties, and technical support, alongside performing order verification and data entry tasks.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
23
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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