JOB DETAILS
客户服务代表
Companyhktservice
LocationShanghai
Work ModeOn Site
PostedFebruary 28, 2026
About The Company
HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market-leading digital transformation partner of choice for businesses, whereas our comprehensive connectivity and smart living offerings enrich people‘s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward.
HKT is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
For more information, please visit www.hkt.com.
LinkedIn: linkedin.com/company/hkt
About the Role
主要职责：
1.通过在线实时聊天方式、电话及邮件，根据客户的需要，将客户的需求与现有的服务相匹配，并向公司的客人提供服务。
2.代表乐园传达友好、关怀和专业的服务态度。
3.以高效的方式处理所有客户查询，并对任何需要升级的情况进行预警。
4.处理票务、酒店和餐饮服务的所有预订，并处理此类预订的付款。
5.在整个服务过程中保持所有客户满意。
6.记录通话性质，以及任何需要跟进的案例细节。
7.收集客户的反馈或更新信息。
职位要求：
1.大专及以上学历（优秀者适当放宽）。
2.有1年酒店或旅游业客户服务或销售经验者优先。
3.打字30+WPM，错误率不超过5%。
4.普通话流利，拥有优秀的口头表达、人际沟通和倾听能力。
5.具有很强的服务意识和咨询能力。
6.熟悉Windows电脑操作和OFFICE办公软件操作。
Key Skills
Real-time ChatTelephone CommunicationEmail CommunicationCustomer Needs MatchingService DeliveryProfessionalismHandling InquiriesEscalation ManagementTicket ProcessingHotel ReservationsDining ReservationsPayment ProcessingCustomer SatisfactionCall LoggingFeedback CollectionTyping Speed
Categories
Customer Service & SupportHospitality
Job Information
📋Core Responsibilities
The primary duties involve providing service to guests via online chat, phone, and email by matching customer needs with existing services, representing the park with a friendly and professional attitude, and efficiently handling all customer inquiries.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
8268
📊Visa Sponsorship
No
💼Language
Chinese
🏢Working Hours
40 hours
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