Reservations Manager

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SCOPE

Must be thoroughly familiar with all Accor corporate and local Operational Standards and ensure they are followed. 

ROLES AND RESPONSIBILITIES

• Maximize overall revenue from all reservation sources through the development and implementation of effective inventory and pricing strategies based on future demand forecasts for all hotel and resort properties.
• As well, he/she will amplify the functionality of all reservation source software.
• In addition, participate in the protection and efficient utilization of the Company’s assets through the implementation of approved policies, procedures and internal controls. 
• This individual must make a daily practice of revenue maximization and yield management. 
• He/She supervises and coordinates activities of workers in their daily tasks.
• Focus on overall yield and REVPAR
• Analyze data as it relates to our market regarding customer relationship management programs.
• Responsible for forecasting revenues both long and short-term.
• Train, motivate and develop our reservation staff on an ongoing basis.
• Will be a key player when bringing and relocating reservations staff.
• Supervises and coordinates activities of employees engaged in taking, recording, and cancelling reservations.
• Handling the day-to-day operations of the Reservations Department as listed.
• Interacts and handles other sections of Revenue Management if needed.
• Monitors any events and special promotion activities & meet with potential or actual hotel clients.
• All machinery and equipment at Reservations, in relation to concerned departments.
• To follow up reservations for confirmation.
• To be familiar with different rate structure.
• To identify prospective clients’ exact needs by questioning.
• To entertain prospective clients’ exact needs by questioning.
• Assist in obtaining competitive figures and compiling monthly market share reports.
• To entertain prospective clients through telephone conversation.
• Focus on overall yield and REVPAR.
• Analyze data as it relates to our market regarding customer relationship management programs.
• Key component in analyzing marketing dollars spent based on inquiry and reservation results.
• Responsible for forecasting revenues both long and short-term.
• Train, motivate and develop reservations employees on an ongoing basis.
• Will be a key player when bringing and relocating reservations employees.
• Sorts reservations received by mail into current up to three days and future, over three days.
• Daily arrival check to avoid any rebates.
• Ensure proper profiling.
• Assist Front Office and Credit department by providing relevant covering letters on a daily basis.
• Receives contracts detailing room allotments for conventions or groups from the sales department and feeds information into the PMS.
• Corresponds with groups and travel agents to answer special requests for rooms and rates.
• Verifies on daily basis the daily arrivals and individual guests' folios.
• Maintains monthly attendance sheet and sends to payroll department.
• Recommends promotions.
• To complete a daily/weekly/monthly log of all activities and required reports.
• To have as much information as possible about the company to ensure a professional approach.

PERSONAL ATTRIBUTES:

• Excellent communication skills
• Excellent interpersonal skills
• Good organizational skills
• Persistence
• Ability to multi-task and work under deadlines
• Rational approach to problem solving
• Self-motivation
• Customer focus

• Degree in Hotel Management
• Minimum 3 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities