JOB DETAILS

Business Process Operations Specialist

CompanyIron Mountain
LocationMelbourne
Work ModeOn Site
PostedMarch 2, 2026
About The Company
In the era of AI, your data is your advantage. Yet too often it remains untapped: disconnected from systems, underutilized, untrained, and exposed to risk. Iron Mountain is the trusted partner for organizations of all sizes to unlock what’s possible, transforming information into intelligence and assets into advantage. How? By seamlessly managing digital and physical assets of all kinds across their lifecycle—making them visible, secure, accessible, and AI-ready. From payments to pathology, mortgages to media, fine art to IT, we’ve helped more than 240,000 customers around the world, including 95% of the Fortune 1000, unlock more value from what’s already within reach. All with unparalleled security, governance, and sustainability at every step. What can we unlock together?
About the Role

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a detail-oriented and reliable Business Process Operations Specialist to join our Digital Operations team. In this role, you will be responsible for processing business transactions accurately and efficiently while ensuring strict adherence to risk mitigation requirements and operational procedures. You will join a collaborative team focused on digital transformation and maintaining high-quality standards in document management.

What You’ll Do

In this role, you will:

  • Execute high-volume business transactions and Mailhub activities, including document sorting, scanning, and validation, to ensure timely and accurate deliverables.

  • Collaborate with internal and external stakeholders to prepare and submit precise reports that maintain data integrity and support informed decision-making.

  • Ensure compliance with organizational standards, including Statement of Work (SOW) and Standard Operating Procedure (SOP) requirements, to mitigate risk and maintain quality assurance.

What You’ll Bring

The ideal candidate will have:

  • Proven experience in a fast-paced operations or mailroom environment, demonstrating the ability to manage and prioritize multiple document-heavy tasks.

  • Strong knowledge of structured business process outsourcing (BPO) workflows, specifically regarding the registration, classification, and archiving of sensitive documents.

  • Proven ability in problem-solving and communication, with a dedicated commitment to accuracy, workplace safety, and fostering a healthy team culture.

  • Physical capability to perform manual mailroom tasks and a professional approach to working independently or as part of a multi-functional team.

Category: Operations Group

Key Skills
Business Process OperationsTransaction ProcessingRisk MitigationOperational ProceduresDocument ManagementMailhub ActivitiesDocument SortingScanningValidationReportingData IntegrityComplianceSOW AdherenceSOP AdherenceProblem-SolvingCommunication
Categories
LogisticsAdministrativeData & AnalyticsSecurity & Safety
Job Information
📋Core Responsibilities
The specialist will execute high-volume business transactions and Mailhub activities, including sorting, scanning, and validation of documents to ensure timely and accurate deliverables. This role also involves collaborating with stakeholders to submit precise reports while ensuring strict compliance with organizational standards like SOW and SOP requirements.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
23609
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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