JOB DETAILS

Service Desk Team Member - The Warehouse, South Dunedin (Part-time)

CompanyThe Warehouse Group
LocationDunedin
Work ModeOn Site
PostedMarch 2, 2026
About The Company
In December 2012 Noel Leeming Group was acquired by The Warehouse Group. (TW Group) TW Group is a New Zealand success story, founded by Sir Stephen Tindall and grown from The Warehouse, TW Group is the largest general merchandise retailer in New Zealand. TW Group includes The Warehouse, Warehouse Stationery, Noel Leeming and Multi-Channel Business Unit (e-commerce websites, wholesale and alternative channel business). Noel Leeming strives to offer a superior standard of service and the widest possible range of branded consumer technology and appliances. Noel Leeming promises its customers that it will never knowingly be undersold. It provides comprehensive after sales support and can assist with customer requests for 'at home help'​ with it's TechSolutions service. With its significant retail footprint, Noel Leeming is uniquely positioned to offer its customers new technology based products such as LCD/LED TVs, the latest in Smartphone technology as well as a comprehensive range of Computers and tablets from all the major brands. We carry an extensive list and Digital Cameras including DSLR's and convergence technologies. Demand for these technologies is growing and is expected to continue to drive growth in the Noel Leeming brand. In August 2002, Noel Leeming introduced Noel Leeming "Online"​, offering customers the opportunity to research and then buy products over the Internet — This channel continues to unite the company with the customer as the retail space embraces the digital environment www.noelleeming.co.nz.
About the Role

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.  

Job Description

Te kaupapa o te tūranga – About the role

Hours of work are:

  • Sunday and Monday 4pm to 12:30am

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Also, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.

We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you!

Qualifications

He kōrero mōu ake – About you

  • Previous experience in retail, hospitality or a customer facing role
  • A positive, can-do attitude
  • Strong attention to detail
  • The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Additional Information

Tā mātou tāpaetanga – What we offer

  • We truly believe you can start here and go anywhere.
  • Here for Good Leave - spend a day in your community volunterring. 
  • Team Card - giving significant savings at our brands. 
  • Plus many more to explore when you join us! 
  • Contract Type: Permanent
    • Key Skills
    Customer ServiceCommunication SkillsPositive AttitudeAttention To DetailTeam PlayerLoss Prevention SupportSupervisionRetail ExperienceHospitality Experience
    Categories
    Customer Service & SupportRetailSecurity & Safety
    Benefits
    Here for Good LeaveTeam Card
    Job Information
    📋Core Responsibilities
    This role involves managing the in-store service desk, where responsibilities include answering customer inquiries, providing advice, and processing transactions like returns, exchanges, refunds, and transfers. Additionally, the team member will support Loss Prevention measures and assist in supervising the Checkout area to ensure smooth transactions.
    📋Job Type
    part time
    📊Experience Level
    0-2
    💼Company Size
    966
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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