JOB DETAILS

Unit Manager (Customer Service)

CompanySEQUIUM ASSET SOLUTIONS LLC
LocationSt. James
Work ModeOn Site
PostedMarch 26, 2026
About The Company
Sequium Asset Solutions, LLC is the most technologically advanced Accounts Receivable Management company in the industry. With over 17 years of experience in the ARM Space, Sequium has brought innovation to the debt collection industry, re-engineering the collection process by developing complex strategies that require the highest level of advanced technologies, data science, business optimization and business intelligence. Sequium has changed our industry by introducing the most sophisticated collection services platform yet. We offer a complete digital solution that includes multi-channel communication and payment methods, allowing the customer the ability to choose the most dignified manner in which they pay and communicate with us, providing them with an empathetic customer experience, while maximizing results for our clients. At Sequium, we don’t just know what needs to be done tomorrow, we have stepped into the future and are delivering the experience…today.
About the Role

Description

As a Unit Manager, you will be responsible for leading and developing a team of Customer Service Representatives (CSRs) to ensure top-tier service and performance. You will oversee daily operations, set team goals, provide coaching, and implement best practices to drive efficiency and customer satisfaction. This role requires strong leadership, problem-solving skills, and the ability to adapt to business needs.

Requirements

Responsibilities:

  • Monitor performance and provide coaching to drive success
  • Ensure high-quality customer interactions and problem resolution
  • Develop strategies to improve team productivity and efficiency
  • Communicate effectively with team members and leadership
  • Conduct team meetings, presentations, and performance reviews
  • Address challenges proactively and foster a positive work environment
  • Adapt to schedule changes based on business demands

Requirements:

  • 2-3 years of call center leadership experience
  • Proven ability to build, lead, and motivate a team
  • Strong analytical and problem-solving skills
  • Excellent communication and time management skills
  • Flexibility to provide overnight coverage


If you’re a results-driven leader with a passion for customer service, apply today!

Key Skills
LeadershipTeam DevelopmentCustomer ServicePerformance MonitoringCoachingProblem ResolutionStrategy DevelopmentProductivity ImprovementCommunicationTime ManagementAnalytical SkillsProblem Solving
Categories
Management & LeadershipCustomer Service & Support
Job Information
📋Core Responsibilities
The Unit Manager will lead and develop a team of Customer Service Representatives to ensure high-quality service and operational performance. This includes overseeing daily operations, setting goals, providing coaching, and implementing best practices to boost efficiency and customer satisfaction.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
132
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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