JOB DETAILS
Customer Service Representative
CompanyTeamWorld, Inc.
LocationCity of Binghamton
Work ModeOn Site
PostedMarch 2, 2026
About The Company
TeamWorld Corporate Programs is a leading provider of branded products and apparel. We specialize in three main categories of services, which can be utilized separately or combined to create a complete custom program:
1. Promotional Products and Corporate Apparel - We help clients to make a strong statement by finding them innovative tools that make a lasting impression. Products include hard goods printed with a company logo such as pens, mugs, USB drives, etc., as well as completely custom products. Our capabilities for decorating apparel include silkscreening, embroidery, transfers and direct-to-garment printing.
2. Company Stores: TeamWorld is a leading provider of online store solutions. Each store is customized to meet the client’s specific needs. We build a custom website, manage the inventory, fill orders, provide customer service and make everything as hands-free as possible for our clients. Our stores are used to meet a wide variety of needs including Uniform Programs, Awards & Recognition, Safety Programs, Anniversary Gifts, Marketing Material Management, and more. Our proprietary company store platform gives clients the ability to control their brand integrity, manage promotional expenditures, track and update budgets and prevent the unauthorized purchase of promotional items or materials.
3. Custom Imprint Programs: We support all aspects of a private label program from choosing the best imprint method, defining imprint areas, warehousing inventory, processing & printing all orders and shipping to any location. Decoration methods we offer include Silkscreening, Cylindrical Screen Printing, Pad Printing, Embroidery, Laser Engraving, Debossing, Direct-to-Garment, Wide-Format and Full-Color Digital Printing.
About the Role
Description
GENERAL JOB DESCRIPTION
The Customer Service Representative plays a key role in managing customer requests, entering and maintaining accurate order data, and supporting internal teams throughout the order lifecycle. This position requires strong data entry accuracy, excellent communication skills, and the ability to coordinate with purchasing, production, art, and logistics, to ensure a premier customer experience. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, deadline-driven environment.
PRIMARY DUTIES AND RESPONSIBILITIES
Data Entry & Order Processing
- Enter, update, and maintain accurate customer information, order details, and communication records in the CRM and ERP system.
- Process sales orders, purchase orders, and customer quotes with a high level of accuracy.
- Type and prepare detailed order documentation, confirmations, and updates.
- Ensure timely and precise entry of pricing, product specs, and customization details.
Customer Support & Communication
- Serve as a secondary point of contact for customer inquiries via phone, email, and chat.
- Provide professional, prompt, and clear communication regarding order status.
- Collect and verify required order information from customers.
- Follow up with customers to ensure satisfaction and address any issues.
Administrative & Support Responsibilities
- Document all customer interactions, changes, and updates.
- Provide backup support for other Customer Service Representatives as needed.
- Participate in special projects, including process documentation and workflow improvements.
SECONDARY DUTIES AND RESPONSIBILITIES
- Front Desk Coverage: Assist in covering the Front Desk during lunches, PTO, or when needed. This includes answering customer inquiries via phone and email, and customers who come to the front door.
Requirements
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
- Strong data entry accuracy and attention to detail.
- High proficiency with CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent written and verbal communication skills.
- Strong organizational and time-management abilities; able to prioritize multiple tasks.
- Ability to work effectively in a fast-paced, deadline-driven team environment.
- Sound judgment, critical thinking, and problem-solving skills.
- Customer-first mindset with the ability to build consultative relationships.
- Adaptable, proactive, and able to manage shifting priorities.
Education
- Associate degree preferred, or a combination of relevant education and experience.
Experience
- 2–3 years of customer service, administrative support, or data entry experience.
- Promotional product industry experience a bonus but not required.
- Advanced Excel knowledge preferred.
Key Skills
Data EntryCustomer SupportCommunicationOrganizationTime ManagementProblem SolvingCRM SystemsMicrosoft OfficeAttention to DetailAdaptabilityCritical ThinkingCustomer ServiceSales OrdersOrder ProcessingDocumentationWorkflow Improvements
Categories
Customer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Customer Service Representative manages customer requests, enters and maintains accurate order data, and supports internal teams throughout the order lifecycle. This role requires strong data entry accuracy and excellent communication skills to ensure a premier customer experience.
📋Job Type
full time
💰Salary Range
$20 - $22
📊Experience Level
2-5
💼Company Size
80
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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