Description

Senior Service Advisor 

MVP Air Conditioning, Heating, Plumbing and Electric – Join the MVP Team! 

Location: Kansas City Metropolitan Area 

MVP Air Conditioning, Heating, Plumbing and Electric

Join the trusted team at MVP, a leading provider of exceptional residential services in the Kansas City area. We are committed to quality installations, customer satisfaction, and providing a supportive, professional environment for our technicians.

Job Summary

We are looking for a high-energy, customer-obsessed Senior Service Advisor to join the MVP Heating & Air team. In this role, you aren’t just a middleman; you are a consultant and a problem solver. You will guide our customers through their HVAC options, support our field technicians in providing accurate quotes, and ensure every interaction reflects our commitment to being the "Most Valuable Player" in the industry.

Key Responsibilities

• Customer Advocacy: Act as the primary point of contact for clients, translating complex technical HVAC issues into easy-to-understand solutions.
• Sales & Consulting: Present repair vs. replacement options to homeowners with transparency and integrity, consistently hitting revenue and conversion targets.
• Technical Liaison: Support field technicians by reviewing their findings, assisting with parts procurement, and ensuring quotes are accurate before they reach the customer.
• Account Management: Follow up on "open" quotes and unsold leads to ensure no customer is left in the heat (or cold).
• Mentorship: Lead by example for junior advisors and dispatchers, sharing best practices for communication and conflict resolution.
• Quality Control: Ensure all service documentation, warranties, and financing paperwork are completed with 100% accuracy.

What You Bring to the Team

• Experience: 3–5 years in a service advisory or high-end sales role (HVAC, Plumbing, or Automotive experience is a major plus).
• Communication: The ability to explain a cracked heat exchanger or a failing compressor without using jargon that confuses the customer.
• Tech Savvy: Proficiency with CRM/Field Service Management software (e.g., ServiceTitan, Housecall Pro).
• The "MVP" Mindset: A positive, "get it done" attitude and a genuine desire to help people.
• Resilience: The ability to stay cool when the phones are ringing off the hook during a heatwave.

Why MVP Heating & Air?

• Competitive Compensation: Base salary plus performance-based incentives/commission.
• Benefits: Health, dental, and vision insurance, plus a 401(k) match.
• Career Growth: We believe in promoting from within; your success is our success.
• Culture: A team-oriented environment where your hard work is actually noticed and celebrated.

Fountain Comfort Group is committed to providing a safe and secure environment for our team and our customers. Please note that all offers of employment are contingent upon the successful completion of a comprehensive background check and an acceptable Motor Vehicle Record (MVR) review.

Fountain Comfort Group and its group of companies are proud to be Equal Opportunity, Affirmative Action, Veteran-friendly employers.