Outside Brands DMC Operations Manager

Description

Ready to Take Ownership of Exceptional Experiences in the Lowcountry?

Outside Brands is seeking a driven, high-performing Operations Manager to help lead and execute programs within our Destination Management Company (DMC) division. This is an opportunity for experienced hospitality and event professionals to step into a role where your operational expertise and design flair directly shapes the delivery of corporate retreats, executive programs, and custom group experiences.

We design and deliver unforgettable programs across the Lowcountry—from private coastal excursions to large-scale corporate retreats. Our strength lies in the knowledge that we are the Lowcountry. Our deep understanding of its waters, ecosystems, logistics, and relationships allows us to deliver experiences that luxury resorts and national event firms cannot replicate.

If you are a highly capable operational professional who thrives in fast-paced environments and takes pride in flawless execution, this is an opportunity to work with a respected, growing experiential company delivering best-in-class programs.

Why Hospitality and Event Professionals Join Outside Brands

This role offers:

• Direct operational ownership and leadership impact
• Exposure to diverse, high-end corporate and group programs
• A dynamic work environment beyond a traditional resort or single property
• Opportunity to work alongside an experienced and respected leadership team
• A culture that values professionalism, accountability, and excellence

Position Overview

The Operations Manager serves as a central operational leader responsible for coordinating staffing, logistics, and execution across multiple programs. You will work closely with Program Managers, guides, captains, and partners to ensure seamless execution and exceptional client experiences.

This role is ideal for professionals with experience in hospitality operations, resort operations, event management, or destination management.

Key Responsibilities

Operational Execution

• Coordinate operational logistics across multiple programs and events
• Ensure staffing, equipment, and operational readiness
• Support seamless execution of corporate retreats and group programs
• Identify and proactively resolve operational challenges

Staffing & Team Coordination

• Schedule and coordinate guides, captains, and operational staff
• Ensure proper staffing coverage for all programs
• Support onboarding and operational readiness of team members

Vendor & Partner Coordination

• Coordinate logistics with vendors, venues, and partners
• Ensure alignment across all program components
• Maintain strong operational relationships with trusted partners

Operational Systems & Coordination

• Maintain operational schedules, calendars, and planning systems
• Support efficient execution through strong organization and coordination
• Ensure adherence to safety and operational standards

On-Site Operational Support

• Provide operational leadership support during programs
• Serve as an operational resource during execution
• Help ensure exceptional quality and professionalism 

Requirements

Ideal Candidate Background

Candidates with experience at organizations such as:

• Corporate event companies
• Destination management companies
• Luxury hospitality or experiential operations are strongly encouraged to apply.

Qualifications

Required:

• 3+ years experience in hospitality operations, event operations, or related field
• Strong organizational and operational capabilities
• Ability to manage multiple priorities in fast-paced environments
• Excellent communication and interpersonal skills
• Strong problem-solving ability and operational mindset

Preferred:

• Experience in resort operations, event management, or DMC environments
• Experience coordinating staff, logistics, and vendors
• Familiarity with Hilton Head Island, Bluffton, and Savannah

Compensation & Benefits

Outside Brands offers a competitive compensation and benefits package, including:

• Competitive salary commensurate with experience
• Medical, Dental, and Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• Paid holidays
• Access to Outside Brands programs and employee perks
• Professional, supportive, and team-oriented culture

About Outside Brands

Outside Brands exists to enrich lives by connecting people to exceptional places, products, and experiences.

We are a trusted experiential leader in the Lowcountry, delivering corporate programs, guided adventures, and destination experiences rooted in authenticity, professionalism, and operational excellence.

Our team lives by the core values of:

Safety
Passion

Excellence
Sustainability
Teamwork

and the Ideal Team Player mindset: Humble, Hungry, and Smart.