Patient Care Coordinator

Description

Are you a dental assistant ready to grow your career and explore the administrative side of dentistry?

Royal Oak Dental Group is committed to delivering exceptional dental care and an outstanding patient experience. We believe every patient deserves a knowledgeable, compassionate team that can clearly explain their needs and guide them through treatment with confidence.

Benefits

• Health, Dental, Vision, and Life Insurance
   
• 401(k)
   
• Paid Time Off (PTO) and Holiday Pay
   
• Competitive compensation
   

Schedule

Monday through Thursday
7:00 a.m. – 4:30 p.m.

Patient Experience & Front Office Support

• Serve as a warm, professional first point of contact for patients in person and over the phone
   
• Answer calls, triage patient needs, and respond to questions or concerns with empathy and efficiency
   
• Clearly explain treatment recommendations, insurance coverage, and financial responsibilities
   
• Help create a seamless, positive patient journey from check-in through checkout
   

Scheduling & Treatment Coordination

• Schedule and manage the daily schedule to maximize productivity and flow
   
• Ensure all hygiene patients are scheduled for their continuing care before leaving
   
• Maintain and actively work continuing care and overdue treatment lists
   
• Contact patients promptly when insurance preauthorizations are received and assist with scheduling
   

Financial Coordination

• Accurately calculate and communicate co-pays, deductibles, and estimated patient portions prior to appointments
   
• Collect and post payments at time of service, by phone, and through mail
   
• Present financial options and coordinate payment arrangements according to practice protocols
   

Clinical Support As Needed (Dental Assisting)

• Assist doctors and hygienists chairside as needed to maintain efficient clinical flow
   
• Prepare treatment rooms, instruments, and materials for procedures
   
• Take radiographs and ensure all diagnostic records are complete and accurate
   
• Support sterilization, infection control protocols, and operatory turnover
   

Pre-Appointment Preparation

• Confirm all necessary radiographs, lab cases, and documentation are ready prior to patient visits
   
• Verify medical clearances and required documentation are received before scheduled procedures
   

Administrative & Team Support

• Send patient records and maintain accurate, up-to-date charts
   
• Check in lab cases and ensure cases are ready for scheduled appointments
   
• Document appointments with detailed, accurate clinical and financial notes
   
• Support the Team Lead and leadership team with additional administrative needs
   
• Step in wherever needed to support the success of the team and patient experience
   

Qualifications

• Minimum 2 years of dental experience required
   
• Proficiency with Eaglesoft
   
• Strong understanding of both clinical and front office workflows
   
• Excellent communication, organization, and multitasking skills
   
• Positive attitude with a strong team-first mentality
   
• Ability to adapt quickly and support multiple areas of the practice
   

Who Thrives in This Role

This role is perfect for someone who:

• Loves variety and being involved in all aspects of the practice
   
• Is proactive, flexible, and solution-oriented
   
• Enjoys both patient interaction and clinical assisting
   
• Takes pride in keeping the schedule full and the day running smoothly