Outreach Supportive Services Specialist

Description

Outreach Supportive Services Specialist Full Time Des Moines, IA

National Able Network, a dynamic and growing nonprofit agency specializing in the delivery of innovative employment and training programs, has an immediate opening for an experienced full time social service professional to assist with the administration of the Senior Community Service Employment Program (SCSEP).

Supports the SCSEP team’s mission by conducting outreach in non-urban service areas to build partnerships, connect job seekers and organizations to services, and increase program enrollment.

This will be done through research, tracking, monitoring, communicating and developing associated reports and data. This will help the agency maintain open communication with SCSEP participants while strengthening Able’s supportive services application and delivery process for those participants.

Position reports to their Regional Manager. Will collaborate & partner with internal and external positions.

Responsibilities:

• Develop and implement strategic outreach plans in conjunction with SCSEP career coach and management team.
• Contributes to the development of departmental goals and objectives; represents the department or function on projects and may perform in project leadership role.
• Assists in the ongoing maintenance and monitoring of program performance against plans.
• Executes outreach plans to job seekers and potential partner organizations to drive program enrollment and partnerships.
• Organize and facilitate SCSEP informational sessions at community facilities such as senior centers and AJCs, non-profits, and public/governmental locations where appropriate.
• Build and maintain relationships with community partners and stakeholders.
• Liaise between departments to ensure ongoing communication and problem solving.
• Will collaborate with agency marketing staff to develop materials used to increase program enrollments and partnership opportunities and distribute such materials as needed.
• Generate specialized spreadsheets to analyze and create monthly (or as required) reports from database and systems to assess trends and program implication.
• May assist with the preparation of proposals and grants including the collection of data to complete status and/or reports for funders.
• Utilizes programmatic data and local area trends to inform and adapt outreach efforts as needed, while maintaining required documentation, receipts, and detailed tracking spreadsheets of services/costs.
• Identify and document free or low-cost community resources (e.g., housing, food, healthcare, mental health) and periodically update listings.
• Facilitate SCSEP supportive service requests by assisting with forms, collecting documentation, securing signatures, and coordinating with the Program Director.
• Educate participants on supportive service policies and procedures (e.g., obtaining multiple estimates; direct vendor payments when possible).
• Troubleshoot service or payment issues prior to escalating concerns while case noting all interactions and services provided.
• Performs other related duties as required or assigned.

Requirements

Required Skills/Abilities:

• Self-starter who can prioritize and manage multiple tasks and priorities, meet deadlines, and demonstrate consistent reliable follow- through.
• Experience in outreach, community engagement, or public relations, with strong community engagement skills.
• High initiative, outstanding organizational skills, clear attention to detail and the ability to follow-through.
• Knowledge of or direct work experience with employment/training government programs.
• Excellent written, verbal, and interpersonal communication skills
• Experience planning and coordinating events
• Proficiency with social media and advanced computer skills in Microsoft Office products (Word, Outlook, Excel, Access); with knowledge of social service government systems strongly preferred.
• Ability to work independently and as part of a team
• Ability to analyze data and evaluate outreach efforts

Minimum Qualifications:

• Highschool diploma or equivalent, Associates or Bachelor’s degree from an accredited university in business or other related field preferred
• Minimum 2-5 years’ experience program operations/reporting/quality assurance ideally with a social service agency
• Available to work occasional evenings and/or weekends as required.
• Ability to travel locally, statewide, and nationally in support of service areas and funder/provider events.

Benefits:

• Competitive Medical & Dental benefits
• Company-sponsored Vision benefits, Short-Term Disability / Basic Life and AD&D insurance
• Paid Time Off (up to 25 days based on 40-hour work week)
• Generous Holiday Pay 
• 401(k) w/Company Match 
• Tuition Reimbursement
• Employee Loyalty Benefit: Additional 10 days of PTO after every 5 years of FT service

Interested candidates should submit a resume with cover letter and salary expectations EOE AA M/F/Vet/Disability