Group Rooms Coordinator

Description

ABOUT US:

From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.

THE JOB:

The Group Rooms Coordinator must be a highly motivated individual who is eager and ready to accept additional responsibilities when needed. The ideal candidate will:

•Identify guest reservation needs and determine appropriate room type

•Verify availability of room type and rate

•Follow sales techniques to maximize revenue

•Input and access data in reservation system

•Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system

•Maintain knowledge of hotel room rates, packages, special programs and all pricing

•Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers

•Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation

*Speak with others using clear and professional language, answer telephones using appropriate etiquette

*Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concerns of other employees

•Perform other reasonable job duties as requested by Supervisors

YOU:

To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as the Group Rooms Coordinator requires skills such as patience, empathy, and a desire to provide excellent service for our guests.

OUR CULTURE:

 Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2025 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun!  

THE OFFER:

  In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complementary Parking, and Meals.  

Requirements

One year experience in Group Reservations or equivalent experience and training desired.

Must have excellent customer service/communication skills to work with guests and providing a high level of guest satisfaction.

Knowledge of Outlook MS Word and Excel required

Experience with Group Sales, Delphi, SynXis and INFOR preferred

A true desire to satisfy the needs of others in a fast-paced environment

Refined verbal and written communication skills

Proficient knowledge of computer applications

Ability to work on AM, PM, weekend and holiday shifts as required by operational needs.

The ideal candidate will have:

Experience within a hotel/resort environment

At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply!

EEO Statement

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.