GOURMET APPRENTICE BARTENDER - OSCAR'S

Description

POSITION SUMMARY: The primary responsibility of the Bar Apprentice is to provide excellent service to all guests who approach the bar, keep the bar area clean and stocked at all times, and assist the Bartender with various duties

Top 5 Specific Job Functions:

• Clean all equipment, tools, and supplies, and maintain equipment in good working order
• Greet guests in a positive, friendly manner and make them feel welcome
• Maintain the cleanliness and appearance of the bar
• Stock the bar with supplies necessary for service
• Complete opening side duties, which include: checking the quality and amount of all bar stock and supplies through a checklist; setting up bottles in the display cabinet and speed rail; checking the condition and cleanliness of blender, shaker, and other tools; checking the temperature of refrigeration units and glass wash machine

Other Specific Job Functions:

• Assist Bartenders on the execution of service and follow the bartender’s direction
• Re-fill ice coolers, garnish trays, straws, and napkins
• Perform all opening and closing duties, based upon shift assignment

Other Specific Job Functions (Cont’d):

• Bid farewell to guests, using the guest’s name when known, and encourage them to return
• Anticipate the guests’ needs and respond appropriately with a sense of urgency
• Work as a team, assisting all guests’ and employees’ needs and inquiries
• Effectively communicate with management, bartenders, and service staff to fulfill and address any issues or needs requested by guests and or other employees
• Follow all procedures and policies set forth by the company, division, and department
• Follow all health and safety regulations
• Mix and serve drinks following standard recipes
• Clean all equipment, tools, and supplies, and maintain equipment in good working order
• Communicate with Managers and Co-Workers to fulfill and address any issues or needs requested by guests and or other employees
• Maintain complete knowledge of all menu items, liquor brands, beers, and non-alcoholic selections available in the assigned outlet
• Maintain complete knowledge of designated glassware, ingredients, preparation method, and garnishes for each drink
• Maintain complete knowledge of and strictly abide by state liquor regulations
• Ensure that all drink orders from servers are accurately rung into the POS system before giving drinks to them
• Clean glassware in the glass machine/three-compartment sink
• Legibly document designated items on the spill sheet
• Ensure maximum usage of all supplies to attain the budgeted beverage cost and to prevent waste
• Use all chemicals in accordance with OSHA regulations and hotel requirements
• Perform other job-related duties as necessary

RESPONSIBLE ALCOHOL MANAGEMENT

• Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated
• Monitor potentially intoxicated and/or disruptive Guests and promptly bring them to a Manager’s attention
• Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner
• Responsible for accurately checking the guest identification
• Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures
• Comply with all state and federal liquor laws

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

EDUCATION and/or EXPERIENCE:

Required:

• At least 1 year of previous Apprentice Bartending experience
• Must have 1 year of customer service experience
• Working knowledge of spirits, wine, and food
• Working knowledge of liquor dispensing guns
• Excellent customer service skills
• Ability to lead and mentor a team
• Must have interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• High school diploma or equivalent
• Able to effectively communicate in English, in both written and oral forms

Preferred:

• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS:

• Alcohol Awareness
• Food Handler’s Card
• Union Referral

WORK SCHEDULE/HOURS:

• Varies

WORK CONDITIONS:

• Must have the ability to work indoors and be exposed to various environmental factors, such as, but not limited to noise, dust, and cigarette smoke

PHYSICAL REQUIREMENTS:

• Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.
• Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems.
• Must be able to work in a fast-paced, busy, and noisy environment.

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.