JOB DETAILS

BDC Manager

CompanyKunes Country Automotive Management Inc
LocationSterling
Work ModeOn Site
PostedApril 8, 2026
About The Company
Founded in 1996 in Delavan, Wisconsin, Kunes Auto Group has since grown to over 40 locations spanning across the Midwest. Previously Kunes Country, Kunes Auto & RV Group lives up to its motto –– Faith, Family, and Giving Back –– by employing over 1,800 people and donating 10% of its yearly net profits to local charities. Kunes' dedication to its employees, customers, and communities is shown through its countless “Automotive News’ Best Dealerships to Work For” awards, which are given to 100 dealers nationwide every year. Kunes receives as many as 10 such awards each year with over 30 total awards dealership-wide.
About the Role

Description

Drive Results. Lead a Winning Team. Make Your Mark. Kunes Auto Group is looking for a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our 2 BDC reps in our Sterling Ford and Sterling CDJR dealerships.


You’ll manage inbound and outbound calls, internet leads, and equity mining efforts—all while creating a positive, productive, and professional work environment. This is a hands-on leadership role that directly impacts store performance and customer experience.


What You’ll Do:

  • Lead and develop the BDC team—hiring, coaching, and motivating reps
  • Handle all incoming sales and service calls (when applicable)
  • Monitor call recordings and coach for quality and effectiveness
  • Manage internet leads and dealership CRM manifest follow-up
  • Make outbound prospecting and appointment reminder calls
  • Oversee no-show follow-ups, CSI calls, and service drive opportunities
  • Collaborate with Sales Managers and GMs on showroom traffic and strategy
  • Review and approve bonus/commission numbers for reps

Requirements

What You Bring:

  • 2+ years prior experience in BDC Management is required
  • Strong communication, organization, and team leadership skills
  • Proven ability to coach, motivate, and hold a team accountable
  • Comfortable working with CRMs, lead management systems, and dealership tools


Perks & Benefits:

  • Competitive pay with performance bonuses
  • Full benefits package
  • Growing company with internal promotion opportunities
  • Work in a fast-paced, team-first dealership environment

Ready to lead a high-impact team and grow your automotive career? Apply now and let’s talk.

Key Skills
LeadershipCoachingMotivationOrganizationCommunicationCall ManagementLead ManagementCRM ProficiencyAccountabilityStrategy Collaboration
Categories
Management & LeadershipSalesCustomer Service & SupportRetail
Benefits
Competitive payPerformance bonusesFull benefits package
Job Information
📋Core Responsibilities
The BDC Manager will lead and develop a team of two representatives, overseeing all inbound/outbound calls, internet leads, and equity mining efforts across two dealerships. This role requires hands-on leadership to maintain a positive environment while directly impacting store performance and customer experience.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
380
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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