SNF Practice Office Manager

Description

Community Health Centers of America (CHCA) provides dependable and affordable healthcare for underserved regions. As a Federally Qualified Health Center, we’re expanding our reach in California, ensuring every community member has access to compassionate care. Community Health Centers of America began its journey in 2019 as a 501(c)(3) non-profit organization and continues to grow. Our mission? Providing accessible and affordable healthcare for all, today and every day.

CHCA is seeking a full-time Practice Office Manager to join our Skilled Nursing Facility Practice team at our Fair Oaks office. As Office Manager, you will provide vital administrative support for our operations within Skilled Nursing Facilities (SNFs). You will supervise and oversee the administrative staff and day to day operations and ensure good business practices while healthcare professionals focus on providing healthcare. This is a fast-paced environment with a strong commitment to excellence, where attention to detail, adaptability, and a proactive attitude are essential for success.

This role offers the opportunity to make a meaningful impact in a dynamic and rewarding environment. If you are a motivated individual with a passion for excellence and a commitment to providing top-tier administrative support. The regular work schedule will be Monday - Friday.

Key Responsibilities:

• Implement organization policies and procedures 
• Liaise with providers, administrators to resolve any issues in conjunction with the advice of Regional Director and Medical Director 
• Coordinate provider schedules, allocation of resources with input from Regional Director and appropriate clinical staff (ie Lead providers).  
• Schedule interviews of new providers with providers & other staff as needed, after conducting screening  
• Billing/charting compliance review and analysis 
• Assist with Physician Payments and Provider Bonuses 
• Supervise and /or manage staff 
• Maintain records of QA and QM activities 
• Liaise with healthcare professionals to identify dysfunctions 
• Managing internal and external communication, answering queries about the services 
• Supervise the completion of compliance related tasks, such as the call log and timely completion of provider documentation per Title 22 guidelines.  

Lead the team to provide:

• Provider Appointment Coordination: Coordinate appointments for specialty providers (dental, podiatry, mental health, etc) with facilities. Ensure all patients are scheduled and seen within Title 22 Regulations. Ensure all patient services and billing information is collected and submitted timely and accurately.
• Administrative Support: Efficiently manage data entry, prepare reports, and process invoices.
• Communication: Professionally handle incoming calls, respond to information requests, and liaise with clients as required.
• Records Management: Verify, file, and maintain medical records electronically, ensuring accuracy and confidentiality.
• Documentation: Draft and type correspondence, process death certificates, distribute documents, and maintain organized filing systems.
• Software Use: Work across various systems, including Point Click Care, eCW, Excel, and Word.
• Compliance: Adhere to appropriate legal, ethical, and professional standards in all interactions and documentation.
• Miscellaneous Duties: Take on additional tasks or responsibilities as assigned to support the smooth running of the practice.

Join us and make a difference in the lives of our patients by ensuring they receive the highest level of care.

Benefits:

• Competitive compensation
• Comprehensive heath benefits (medical, dental, vision, life & voluntary)
• 401(k) with generous matching
• Employee assistance program
• Vacation, paid holidays and paid sick time

Requirements

Qualifications:

• 5-7 years of related medical office experience
• 3-4 years supervisory or management experience
• skilled nursing facility experience preferred
• College degree preferred, high school or equivalent required
• Familiarity with medical and dental terminology and EHR systems (eCW preferred)
• Experience with medical billing/coding/documentation preferred
• knowledgable of HIPAA regulations
• respectful of cultural and religious practices of patients 
• Punctual and dependable 
• Current BLS
• Valid driver's license with automobile insurance

SKILLS: 

• Excellent verbal and written communication  
• Active listening and active learning 
• Professional communication and presentation skills 
• Critical thinking 
• Social perceptiveness 
• Monitoring 
• Service orientation 
• Complex problem solving 
• Instructing Proficiency with Microsoft Office, particularly Excel and Word
• Attention to detail
• Basic administrative and clerical operations knowledge
• Computer skills, including a high level of proficiency and knowledge in Microsoft Office (especially Word and Excel), computer operating system knowledge, and general familiarity with internet and email
• Excellent organizational and follow up skills
• Self-starter and works effectively alone or in a team