Receptionist

Description

TITLE:  Receptionist

FLSA STATUS:  Non-Exempt

REPORTS TO:  Human Resources Manager

SUPERVISES:  N/A

ABOUT EMPOWER:

At Empower Home Services, we’re more than just a home services company – we’re a team driven by innovation, integrity, and a commitment to excellence. Specializing in solar, HVAC, electrical, and roofing solutions, we take pride in delivering high-quality, energy-efficient services that truly make a difference in our customers’ lives. Our dedication to exceptional service and continuous improvement has earned us a spot on the Inc. 5000 – America’s Fastest Growing Companies list year after year.

When you join Empower, you’re stepping into a dynamic and growing organization where your contributions matter. We foster a culture of collaboration, learning, and advancement where ambitious professionals thrive and are empowered to succeed. If you’re looking to grow your career with a company that’s always raising the bar and striving to be the best in the business, Empower Home Services is the place for you.

POSITION OVERVIEW:
The Receptionist is the first point of contact for our customers, providing exceptional service and support while managing office operations. The receptionist plays a vital role in enhancing our customer experience and supporting our mission of excellence. 

RESPONSIBILITIES AND DUTIES:

· Front Desk & Visitor Management

o Greet and welcome visitors in a professional and courteous manner

o Determine the nature of visitors’ business and direct them to the appropriate person or department

o Maintain visitor logs, issue visitor badges, and follow security protocols

· Telephone & Communication Management

o Answer, screen, and route incoming calls promptly and courteously

o Take accurate messages and deliver them in a timely manner

o Provide basic information to callers regarding company products, services, and procedures

· Administrative & Clerical Support

o Maintain a clean, organized, and professional reception area

o Receive, sort, and distribute incoming mail, packages, and deliveries

o Prepare and send outgoing mail and packages

o Assist with basic data entry, filing, copying, scanning, and document preparation

o Provide general administrative support to other departments as needed

o Perform special projects and other related duties as assigned by management

· Scheduling & Coordination

o Manage conference room reservations and assist with meeting arrangements

o Schedule appointments and maintain calendars for designated staff or departments

· Office Support, Supplies & Cleaning

o Monitor and order office supplies for the front desk and common areas

o Coordinate with vendors for office equipment maintenance as needed

o Perform light office cleaning duties, including the reception area, breakroom, and restroom facilities to ensure a neat and sanitary environment

· Compliance & Confidentiality

o Follow all company policies and procedures, including safety and security protocols

o Handle confidential or sensitive information with discretion

· HR Assistance & Employee Engagement Support

o Provide administrative support to the Human Resources department with routine HR tasks and projects

o Assist with maintaining employee records, including filing, scanning, and organizing HR documentation in accordance with company confidentiality and record-retention requirements

o Support onboarding logistics for new hires, including preparing welcome materials, coordinating orientation schedules, and ensuring required documentation is collected

o Assist with uploading employee information within HR systems as directed by HR leadership

o Support internal communications by distributing HR announcements, notices, and company updates to employees as directed

o Provide basic assistance with employee requests and direct employees to appropriate HR resources or personnel when needed

o Assist with maintaining the employee recognition platform (Awardco) by updating employee user accounts and ensuring accurate employee access

o Post company announcements, recognition campaigns, and HR communications to the Awardco platform as directed by HR leadership

o Run and export basic reports from the Awardco platform to support HR reporting and engagement tracking

o Provide logistical support for employee engagement initiatives, recognition events, and company celebrations

o Perform other HR administrative duties as assigned by HR leadership

· Other duties as assigned

QUALIFICATIONS:

· Strong verbal and written communication skills

· Excellent organization and time management skills

· Proficiency with office software (e.g., Microsoft Office Suite) and multi-line phone systems

· Ability to work independently and manage multiple priorities

· Commitment to confidentiality and discretion in handling sensitive information

REQUIREMENTS:

· Current, valid California Driver’s License and clean driving record (Driving is an essential function of this position)

COMPENSATION:

· This position is an hourly, non-exempt position, eligible for overtime. The starting base hourly rate of this position is expected to be from $16.90/hour to $22.00/hour. Exact hourly rate will be based upon several factors, including but not limited to work location, experience, education or certification, licensure, etc.

BENEFITS:

· In addition to the base hourly wage, this position’s compensation package includes the following benefits: Paid Time Off (Paid Sick Leave, Vacation, Paid Bereavement Leave, Paid Holidays). Waiting periods may apply.

PHYSICAL DEMANDS:

· Ability to remain in a stationary position for extended periods while operating a computer and telephone

· Ability to move about the office to access files, supplies, and equipment

· Ability to lift and carry up to 20 pounds occasionally (e.g., office supplies, packages)

· Ability to bend, reach, and perform light cleaning duties in assigned areas

· Visual acuity to read documents, computer screens, and visitor identification

· Auditory ability to hear and respond to phone calls and verbal communications.

Please see the attached ADA Physical Demands list for further details.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.