Operations Supervisor

Description

We inspire our guests to create core memories through meaningful connections and unforgettable outdoor experiences. Are you the go-to person everyone relies on to lead, organize, and make things happen — all while keeping it cool under pressure? Do you thrive on creating unforgettable guest experiences in the great outdoors? If so, it’s time to level up your hospitality career with AutoCamp Hospitality Group.

AutoCamp is on the lookout for an Operations Supervisor (Guest Experience) to bring the magic to our one-of-a-kind outdoor hospitality destinations. You’ll be the glue that holds together our Front Desk, Food & Beverage, and Retail operations — ensuring guests have a seamless, unforgettable stay under the stars.

Who You Are:

• A hospitality pro with a knack for leadership and a love for the outdoors
• A wizard with PMS and POS systems (and yes, you know what those acronyms mean ??)
• A people-person with a sharp eye for detail and a passion for guest service
• Cool as a cucumber during high-volume times and a rockstar at problem-solving

What You’ll Do:

• Lead the charge at the front desk, ensuring smooth check-ins, reservations, and guest relations
• Support food & beverage ops like a culinary commander (taking orders, overseeing service, etc.)
• Keep our retail space on point — stocked, styled, and ready to sell
• Train, schedule, and inspire an all-star team that lives and breathes hospitality
• Be the guest whisperer: solving problems, handling escalations, and making stays memorable

What You Bring:

• 2+ years in hotel front desk or guest services leadership
• Strong multitasking and organizational skills
• A flexible schedule — you’re down for evenings, weekends, holidays, and the occasional curveball
• (Bonus Points) A degree in Hospitality, experience in a boutique hotel setting, or outdoor lodging
• Familiarity with Google Suite and cloud-based software.

Why AutoCamp?

AutoCamp is a design-forward, experience-driven lifestyle hotel brand that’s changing the way people connect with nature. With Airstreams, luxury tents, and mid-century modern vibes, we create upscale, hassle-free outdoor stays in some of the most beautiful places on Earth. We call it Outdoor Hospitality — and we think it’s the future.

Diversity, Equity, and Inclusion

We believe the outdoors are for everyone. We seek to create a community where people of all backgrounds feel safe and welcome, and that starts with our team. Everyone is invited to our Campfire!

Sound good?

We’d love to hear from you. Be sure to apply online and include a cover letter — applications without one might be repurposed as kindling (kidding… sort of).

Explore the adventure: autocamp.com/team-careers

Requirements

Front Desk Operations

• Lead and supervise the Front Desk team to ensure efficient check-in/check-out and daily operations, including the pe-register process, block, and take same-day reservations; and when necessary, future reservations follow hotel rate structures, discounts, and sell strategies.
• System matter expert in the PMS.
• Foster a warm and welcoming environment that prioritizes guest satisfaction.
• Resolve guest concerns promptly and proactively implement feedback-driven improvements.
• Serve as the primary contact for guest inquiries, issues, and escalations with professionalism and empathy
• Keep Team Members informed about daily operations, events, and company updates.
• Maintain working knowledge of Property Management Systems (PMS) and manage shift reporting.
• Ensure all calls, Guest comments, comment cards, and Guest surveys are properly recorded and closed. Use reports to analyze Guest problems and work to reduce and resolve such issues, and take appropriate action to ensure 100% Guest satisfaction.
• Completes shift end and EOM tasks, including review of guest ledger, inactive accounts with balances, & inventories.
• Monitors delivery of packages for the business and Guests.
• Maintain high standards of cleanliness, safety, and presentation across all guest-facing areas.
• Be familiar with sales strategies; communicate daily with the Group Planning Event Manager.

Food & Beverage Retail Operations & Rental Oversight (if applicable)

• Support Food & Beverage operation during high-volume times by taking orders, serving, or assisting with prep.
• Ensure compliance with food safety, cleanliness, and service standards according to federal, state, and local regulations and AHG’s policies.
• Properly label & date according to comply with applicable state and federal regulations.
• Review, code, approve, and submit invoices to AutoCamp’s Accounts Payable.
• Manage monthly inventory: must be available on the 1st of every month.
• Maintain complete knowledge of all menu items (including daily specials), prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
• Monitor product inventory levels and communicate or place order needs.
• Assist in training staff on POS systems and customer service procedures related to food & beverage.
• Review daily sales reports and ensure all transactions have been accounted for. Report all tips.
• Maintain complete knowledge of and strictly adhere to state liquor regulations, particularly in prohibiting service to minors, intoxicated persons, and drunk driving.
• Ensure the retail shop is visually appealing, clean, and well-stocked.
• Oversee retail displays, pricing, and inventory control with attention to revenue generation.
• Coordinate with the front desk team to support rental processes and retail sales.

Guest Experience & Leadership (Co-Management)

• Interview and hire Team Members, train and coach Guest Experience staff on guest service, systems, and brand standards. Guide all Team Members towards success as it relates to customer satisfaction, property business, and financial goals.
• Participate in hiring, onboarding, and training team members in guest services, F&B, and retail.
• Conduct regular team meetings to share updates, reinforce brand standards, and gather input.
• Collaborate on monitoring team scheduling, timekeeping, and compliance with labor laws with other Operations supervisors.
• Conduct performance reviews and disciplinary processes when needed.
• Coordinates and creates schedules weekly based on the occupancy forecast. Schedules are to be approved by the Assistant General Manager and posted each week.
• Provide support to Food & Beverage operation during high-volume times by taking orders, serving, or assisting with prep.
• Ensure Team Members are correctly logging time in and out, entering PTO hours, and following meal period break law. Troubleshoot discrepancies from previous shifts and make corrections as needed.
• Conduct monthly department meetings to review new procedures and solicit input from all Team Members.
• Be knowledgeable of all emergency plans and safety practices, and know how to act upon them.
• Partner with AGM/GM and People & Culture (HR) to manage disciplinary issues with discretion, confidence, and in a compassionate manner.
• Assist the department with covering/working last-minute call-offs.
• Performs any other duties as requested by the Assistant General Manager/Operations Manager and the General Manager, and acts as MOD when assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type and Expected Hours of Work

• This position is full-time and non-exempt. It will require days/evenings/Holidays/weekends and may require overtime.

Physical & Work Environment

• Must be able to stand/walk for extended periods and lift up to 50 lbs.
• Will work in indoor and outdoor environments.
• Expected to lead by example in all working conditions and guest interactions.

AAP/EEO Statement

• We are an Equal Opportunity Employer.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.