Regional Director (Head of Stores)

Description

To be considered for this position, you must complete the following steps:

• Click "Apply" and fill out the online application.
• If you meet the minimum qualifications, you will receive two (2) email invitations to complete the Predictive Index Assessment. Please note that the assessment includes two required parts: Behavioral and Cognitive.

Title: Regional Director (Head of Stores)

Reports to: Chief Executive Officer

Location: Columbus, Ohio

Salary: Commensurate with Experience

Position Overview

Luxe Brands (https://luxebrandsllc.co) seeking a Regional Director (Head of Stores) to lead all aspects of store performance, field leadership, and operational execution across our growing multistate, multi-brand retail footprint. As a key member of the Leadership Team, the Regional Director is responsible for ensuring that every store delivers exceptional client experiences, consistently meets or exceeds KPIs, and operates in alignment with company core values. The ideal candidate is a proactive, people centric operator who can coach leaders to high accountability, build scalable programs, and ensure operational consistency during rapid expansion.

About Us

Our purpose is to create heartfelt moments and boundless inspiration — in the bridal industry and beyond. We achieve this through a family of brands designed to meet the needs of every bride, no matter style, vision, or budget.

Founded in 2008 as a woman owned business, Luxe Brands has grown from a single boutique into 15 stores across 8 states, with plans to expand our footprint over the next 18 months. Our proven concept resonates with brides wherever we operate, and we’re now embracing the opportunities and challenges of scaling a high-growth business.

Entrepreneurial at our core, we believe great businesses are built through great people and great execution. Our team is made up of career minded, goal-oriented individuals passionate about delivering an exceptional experience to every bride. If you’re looking for a workplace where innovation meets intention, where your ideas matter as much as your drive, and where you can help build something extraordinary, Luxe Brands could be your next home.

Our Core Values

• Respectful: Foster respect + a friendly nature towards co-workers and clients.
• Service Minded with Attention to Detail: Exude fanatical attention to detail and consistency while striving for excellence in daily tasks.
• Trustworthy: Be an open and honest individual to our clients and team members - this helps drive sales + camaraderie.
• Hardworking: Will go above and beyond to finish any task and provide extra assistance and effort to co-workers and the company.
• Positive and Energetic: Maintains a positive attitude regardless of circumstances.
• Values Communication: Effectively interacts with clients and co-workers to reach a common goal.

Key Responsibilities

• Own end-to-end store performance outcomes across all brands: revenue, conversion, AOV, client experience, vacancy rate, time-to-fill, and talent development & retention.
• Lead, coach, and develop field leadership (Luxe Redux District Managers and La Jeune Mariee & Ohio Bridal Outlet leadership), ensuring strong performance management, accountability, and growth.
• Build and implement scalable programs and operating models, while partnering with executive leadership to shape store strategy and standards that enable consistent execution as the business scales.
• Drive disciplined execution of productivity standards and expense control to support profitable growth.
• Leverage data and performance insights to identify trends, diagnose root causes, and drive corrective action across stores at scale.
• In partnership with Human Resources, oversee recruiting, hiring, and staff readiness for New Store Openings (NSOs).
• Ensure store teams consistently uphold Luxe Brands’ culture, leadership standards, and client experience.
• Partner cross functionally to design and deliver effective training, development, and succession pathways. 

Critical Deliverables in First 2 Years

• Establish and embed clear accountability standards for all field leaders, resulting in consistent performance management and decision making across markets.
• Strengthen enterprise training and coaching frameworks to elevate DM, SM, and Stylist capability and store level execution.
• Design, implement, and reinforce scalable store level and district level operating models that support growth and consistency.
• Improve vacancy rates and bench strength by building a sustainable leadership pipeline with ready now-now successors for key field roles.
• Increase internal promotion rates while maintaining high performance and cultural standards.
• Elevate employee engagement, cultural alignment, and consistency of the client experience across all locations.

Requirements

Key Traits for Success

• Proven ability to lead and develop multi-unit leaders while building strong performance and accountability across teams.
• Demonstrated success leading organizations through change and rapid growth.
• Proactive, solutions-first operator who exercises strong business judgment and decisive leadership.
• Direct communicator who drives clarity, alignment, and high accountability.
• Experience scaling teams, processes, and leadership expectations in evolving, growth stage organizations.
• Consistently anticipates issues by identifying patterns early and addressing root causes before escalation.
• Models the highest levels of integrity, professionalism, and commitment to Luxe Brands’ values and culture.

Required Qualifications

• Bachelor’s degree in business administration or related field.
• Minimum of 7-10 years progressive field leadership experience with at least 2 years of
• Regional Director experience for a multi-unit retailer.
• Experience leading District Managers and geographically dispersed teams in retail or high touch specialty environments.
• Prior bridal, luxury, or specialty retail experience preferred.
• Strong understanding of store operations, KPIs, performance management, and client experience.
• Prior experience building processes, programs, and scalable operating models.
• Proficient in core communication and change management tools.
• Flexibility to travel up to 50%.

Luxe Bridal is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.