Business Data Analyst - Logistics Operations

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good.
 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

You will be at the heart of Glovo's Global Logistics and Operations team, owning the data work behind how we design, test, and optimize the order compensation structures that reward our riders across 23 countries. This is one of the highest impact areas in the company, rider payments are our largest operational cost, and every model you build or experiment you run translates directly into business outcomes at scale.

The environment is fast moving. Priorities shift, ad hoc requests come in regularly, and you will often need to deliver sharp analysis. If you thrive in that kind of setting and want your work to have real, measurable impact, this is the role for you.

THE JOURNEY

• Model and redesign rider payment structures to improve engagement and operational efficiency. Factoring in distance, vehicle type, weight, time of day, and other key drivers.

• You will be using SQL to query large datasets to surface trends, answer business questions quickly, and build the analytical foundation for strategic decisions.

• Leverage AI in your workflow. You will actively incorporate AI tools (agents, copilots, and LLM-assisted analysis) into your day to day work to move faster and work smarter.

• Monitor and iterate. Track KPIs, spot anomalies, and make data driven adjustments on an ongoing basis.

• Translate findings into action. You will regularly present insights to non technical stakeholders and need to be concise and convincing.

• Improve how we work. Identify inefficiencies in current analytical processes and workflows, and drive improvements in how we track, update, and execute changes to payment parameters at scale.

• Design and run experiments to validate setting changes before global rollout. You will be exposed to the full cycle: design, execution, and analysis.

• Understand the courier perspective to ensure models are fair, locally relevant, and operationally sound.

WHAT YOU WILL BRING TO THE RIDE

• Degree in Engineering, Mathematics, Statistics, or another STEM field.

• 1+ years in a data analytics role where your work directly influenced business decisions. Not just reporting, but analysis that drove action.

• SQL fluency is a must. You write complex queries comfortably, fast, and independently. This is your primary tool.

• Python familiarity (pandas, basic scripting) is a plus. You don't need to be an engineer, but you should be able to manipulate data and automate simple tasks.

• Hands-on experience with AI tools. You already use copilots, agents, or LLM assisted workflows in your day to day. Not occasionally, but as a natural part of how you work.

• Exposure to data visualization tools (Looker, Tableau, PowerBI) for building and maintaining dashboards.

• Strong problem solving instincts. You can take an ambiguous question, break it down, and drive toward a clear, defensible answer without waiting to be told exactly how.

• Experience with experimentation (A/B testing, switchback tests, or similar) is a big plus.

• You communicate clearly to both technical and non technical audiences. Fluent English is required.

• You take ownership, manage your own priorities, and don't need a calm environment to do good work.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!