JOB DETAILS

Travel Sales Consultant

CompanyViking Cruises US
LocationLos Angeles
Work ModeOn Site
PostedApril 2, 2026
About The Company
Thank you for your interest in career opportunities at Viking. We encourage you to use this website or our company website (www.vikingcareers.com) to search and apply for available positions. *** Viking was founded in 1997 and has grown to be the leading small ship travel company, offering destination-focused river, ocean and expedition voyages on all seven continents. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests The Thinking Person’s Cruise® in contrast to mainstream cruises. With more than 250 awards to its name, Viking has been rated at the top of its categories for river, ocean and expedition by both Travel + Leisure and Condé Nast Traveler.
About the Role
<p class="MsoNormal"><strong><u><span style="font-size: 11.0pt; line-height: 115%;">Travel Sales Consultant</span></u></strong></p><p class="MsoNormal"><span style="font-size: 11.0pt; line-height: 115%;">Are you passionate about travel and eager to help others create unforgettable memories? We are looking for Travel Sales Consultant agents to handle inbound sales calls and assist in traffic in our Woodland Hills office on a hybrid work schedule. On your work from home days, you will handle inbound sales calls. On your in-office days you will prioritize assisting walk-in guests with making new bookings and assisting currently confirmed guests with any inquiries. The ideal candidate will have strong sales and customer service skills and thrive in a hybrid environment.&nbsp;</span></p><p class="MsoNormal"><span style="font-size: 11.0pt; line-height: 115%;">Our Travel Sales Consultants have the earning potential of $80,000 &ndash; $190,000 annually (base + commission). Consistently rated at the top of river, ocean and expedition cruising, award winning Viking Cruises offers high earning potential unlike any you will find and loyal guests you will be long-lasting relationships with. </span></p><p class="MsoNormal"><span style="font-size: 11.0pt; line-height: 115%;">Join us in making dreams come true for our guests as they explore the seven continents aboard our luxurious ocean and river vessels. Apply now and embark on an exciting career with Viking!</span></p><p class="MsoNormal"><strong><span style="font-size: 11.0pt; line-height: 115%;">This is a hybrid position based in our Woodland Hills, Los Angeles office. You will be required to adhere to our hybrid work policy, working from our office three days each week.<br><br>Schedule: Monday to Friday - 8AM to 5PM&nbsp;</span></strong></p><p class="MsoNormal"><strong><u>In this role you will</u>:</strong></p><p class="MsoNormal"><strong><em><span style="font-size: 11.0pt; line-height: 115%;">Telephone Sales</span></em></strong></p><ul><li class="MsoListParagraphCxSpFirst" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Demonstrate passion for curating extraordinary travel experiences for high‑net‑worth guests.&nbsp;</span></li><li class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Handle inbound sales calls (no cold calling), identify guest needs, and provide tailored travel recommendations.&nbsp;</span></li><li class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Make strategic follow‑up outbound calls to overcome objections and close sales. </span></li><li class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Offer personalized recommendations aligned with guest preferences and interests. </span></li><li class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Clearly explain cruise itineraries, onboard amenities, promotions, and pricing details. </span></li><li class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Build long‑term guest relationships to drive loyalty and repeat bookings. </span></li><li class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Maintain accurate call notes and follow‑ups in the company CRM. </span></li><li class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Work effectively in a fully virtual environment. </span></li><li class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Uphold high ethical standards in all interactions. </span></li><li class="MsoListParagraphCxSpLast" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Stay coachable, open to feedback, motivated, and demonstrate an entrepreneurial spirit.</span></li></ul><p class="MsoNormal"><strong><em><span style="font-size: 11.0pt; line-height: 115%;">In‑Person Sales &amp; Customer Service</span></em></strong></p><ul><li class="MsoListParagraphCxSpFirst" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 10.0pt; mso-bidi-font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Greet and assist walk‑in guests, identify their needs, and provide personalized travel recommendations.&nbsp;</span></li><li class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 10.0pt; mso-bidi-font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Successfully handle objections, resolve concerns, and close sales with professionalism and confidence.&nbsp;</span></li><li class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 10.0pt; mso-bidi-font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Provide exceptional in‑person customer service by addressing change requests, payments, booking questions, itinerary inquiries, and other guest needs.&nbsp;</span></li><li class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 10.0pt; mso-bidi-font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Communicate policies, procedures, and travel details clearly and effectively. </span></li><li class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 10.0pt; mso-bidi-font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Build meaningful guest relationships that encourage loyalty and future bookings. </span></li><li class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 10.0pt; mso-bidi-font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Ensure accurate and timely updates in the CRM system. </span></li><li class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 10.0pt; mso-bidi-font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Maintain a polished, professional appearance and conduct when interacting with guests in the office.&nbsp;</span></li><li class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 10.0pt; mso-bidi-font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Respond quickly and proactively to customer needs to ensure high satisfaction levels. </span></li><li class="MsoListParagraphCxSpLast" style="text-indent: -0.25in; line-height: normal;"><span style="font-size: 10.0pt; mso-bidi-font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7.0pt 'Times New Roman';">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></span><!--[endif]--><span style="font-size: 11.0pt;">Demonstrate strong ethics, professionalism, and a willingness to learn and adapt.</span></li></ul><p class="MsoNormal"><strong><u><span style="font-size: 11.0pt; line-height: 115%;">To be successful you will need</span></u></strong><strong><span style="font-size: 11.0pt; line-height: 115%;">:&nbsp;&nbsp;&nbsp;&nbsp; </span></strong></p><ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Experience as a telephone salesperson or similar sales role&nbsp;</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt;">5+ years&rsquo; experience as an Account Executive or in a similar sales role</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Demonstrated success in meeting and exceeding monetary sales KPI metrics&nbsp;</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Strong experience in making sales in person and over the phone&nbsp;</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Consistent track record of delivering exceptional customer service</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Excellent communication, negotiation, and interpersonal skills</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Ability to build and maintain relationships with high-end clients</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Conflict resolution skills</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Work collaboratively with all levels of the organization in person to resolve customer service inquiries/issues</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Discipline to work in a structured environment with schedule adherence&nbsp;</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Previous sales experience with ability to close on the first call</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Proficiency with basic computer applications and equipment (MS Word, Teams, Outlook)</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Adhere to in office business dress code</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Must be able to provide (on work from home days):<br>-&nbsp;A distraction-free workspace/environment (at home)<br>-&nbsp;Space for a desktop computer with 2-3 monitors<br>-&nbsp;Stable power source and internet connection:<br>-&nbsp;Dedicated high-speed internet (minimum) of 25 Mbps Upload and Download Speeds and ethernet connection (connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots)</span></li></ul><p class="MsoNormal"><strong><u><span style="font-size: 11.0pt; line-height: 115%;">What We Offer You</span></u></strong><strong><span style="font-size: 11.0pt; line-height: 115%;">:&nbsp;</span></strong></p><ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="line-height: normal; mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Highly competitive compensation plan breakdown&nbsp;<br>-&nbsp;Average earning potential of $90,000 annually (hourly base + commission). Hourly pay is determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.&nbsp;&nbsp;<br>-&nbsp;Historic annual average commission of $53,000 (based on overall department performance and the terms of the applicable commission plan)&nbsp;</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Employees are eligible for annual discretionary bonus.&nbsp;</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt;">401(k) plan with company match.&nbsp;</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).&nbsp;</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Paid training (hourly pay + guaranteed commission for first 3 months)</span><span style="font-size: 11.0pt; font-family: 'Arial',sans-serif;"> </span><span style="font-size: 11.0pt;">&nbsp;</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.&nbsp;</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Opportunity to take a free and/or discounted cruise.&nbsp;</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Highly subsidized gym membership.&nbsp;</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Various in-office perks</span></li><li class="MsoNormal" style="line-height: normal; mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt;">Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.</span></li></ul><p class="MsoNormal"><em><span style="font-size: 11.0pt; line-height: 115%;">Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity, and our teams&rsquo; outstanding contributions.</span></em></p><p class="MsoNormal"><strong><u><span style="font-size: 11.0pt; line-height: 115%;">About Viking</span></u></strong></p><p class="MsoNormal"><span style="font-size: 11.0pt; line-height: 115%;">Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person&reg;.</span></p><p class="MsoNormal"><span style="font-size: 11.0pt; line-height: 115%;">Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by <em>Cond&eacute; Nast Traveler</em> and voted at the top of its categories by <em>Travel + Leisure</em>. No other cruise line has ever received these same honors by both publications at the same time.</span></p><p class="MsoNormal"><span style="font-size: 11.0pt; line-height: 115%;">#Nationwide26</span></p>
Key Skills
Telephone SalesIn-Person SalesCustomer ServiceSales ClosingObjection HandlingRelationship BuildingNegotiationCommunicationCRM MaintenanceConflict ResolutionTime ManagementAdaptabilityEthical StandardsSales KPI AchievementTravel Curation
Categories
SalesCustomer Service & SupportHospitalityTransportation
Benefits
401k plan with company matchMedical insuranceDental insuranceVision insuranceLife insuranceDisability insurancePaid trainingPaid vacation daysSick time accrualPaid holidaysFree cruise opportunityDiscounted cruise opportunityGym membershipTravel discounts
Job Information
📋Core Responsibilities
The role involves handling inbound sales calls, identifying guest needs, and providing tailored travel recommendations, alongside assisting walk-in guests and confirmed clients with inquiries and bookings in the office. Consultants must build long-term guest relationships to drive loyalty and accurately maintain records in the company CRM.
📋Job Type
full time
💰Salary Range
$80,000 - $190,000
📊Experience Level
5-10
💼Company Size
8287
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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