Assistant Clinic Manager

Description

Job Title: Assistant Clinic Manager – Full Time

Reports To: [Position Title]

Company Overview:

Alpha Aesthetics Partners is partnering with the top med spas and aesthetics practices in the country. Alpha is advancing medical aesthetics through best-in-class training and support, driving expert knowledge sharing and commensurate growth through all of our partner practices. Alpha also provides top-notch support for administrative functions such as marketing, finance, and procurement, which allows providers to focus their time on more impactful patient care and growth strategies and reduces demands on office staff. Alpha is backed by Thurston Group, a private equity firm focused on investments in healthcare and business services companies with unparalleled success and numerous industry-leading exits. They are noted for their investment approach focused on growth and quality, underscored by the philosophy of partnering with the right people and advancing businesses the right way. The firm invests in a broad range of middle-market healthcare platforms. For more information, please visit www.thurstongroup.com.

Position Summary:

The Assistant Clinic Manager supports the Clinic Manager in overseeing the daily operations of the aesthetics clinic, ensuring efficiency, compliance, and an exceptional patient experience. This role bridges hands-on operational responsibilities with leadership support, serving as a key resource for Guest Service Coordinators (GSCs), providers, and patients. The Assistant Clinic Manager acts as second-in-command, stepping into leadership responsibilities in the Clinic Manager’s absence and helping to drive performance, culture, and growth.

Job Responsibilities:

Operational Support & Oversight

• Assist in managing daily clinic operations, including scheduling, patient flow, and front desk performance.
• Ensure policies, procedures, and compliance standards are consistently upheld.
• Support inventory management, ordering, and reconciliation.
• Assist with cash handling, reporting processes, and use of clinic management software.
• Conduct daily walkthroughs for cleanliness, safety, and operational readiness.

Team Leadership & Development

• Provide real-time coaching and support to Guest Service Coordinators.
• Assist with onboarding, training, and peer development initiatives.
• Partner with the Clinic Manager to run team meetings and performance reviews.
• Step in to supervise staff scheduling and coverage when needed.
• Foster a positive, professional, and growth-oriented culture.

Patient Experience

• Ensure exceptional service standards are delivered at every touchpoint.
• Support patient concern resolution in a professional, empathetic manner.
• Champion initiatives to improve rebooking rates, reviews, and referral growth.

Business & Growth Support

• Assist in monitoring and reporting on key clinic KPIs (revenue, margin, patient satisfaction).
• Support execution of marketing campaigns and promotions.
• Identify opportunities for operational improvements and share recommendations with leadership.
• May perform other duties as assigned.

Skills and Qualifications:

• High School Diploma required; Associate’s or Bachelor’s degree preferred.
• 2+ years of leadership or supervisory experience in customer service, hospitality, or healthcare; aesthetics experience a plus.
• Strong interpersonal, communication, and organizational skills.
• Proficiency with clinic management systems and Microsoft Office Suite.
• Ability to coach, motivate, and support team members.
• Solutions-oriented thinker with strong problem-solving skills.
• Passion for aesthetics and delivering luxury client experiences.

Requirements

Skills and Qualifications:

• High School Diploma required; Associate’s or Bachelor’s degree preferred.
• 2+ years of leadership or supervisory experience in customer service, hospitality, or healthcare; aesthetics experience a plus.
• Strong interpersonal, communication, and organizational skills.
• Proficiency with clinic management systems and Microsoft Office Suite.
• Ability to coach, motivate, and support team members.
• Solutions-oriented thinker with strong problem-solving skills.
• Passion for aesthetics and delivering luxury client experiences.