Field Service Technician II

Description

Empire Technological Group Limited dba Aruze Gaming Global is looking to add a Field Service Technician II to our team!

Responsibilities:

•  Demonstrate an in-depth understanding of gaming equipment, including gaming machines, consoles, peripherals, and associated software. 
• Undertake on-site visits to gaming locations to perform installations, maintenance, repairs, removals and conversions.
• Effectively troubleshoot, diagnose, and resolve complex technical problems reported by customers and other technicians.
• Ability to maintain detailed knowledge of the company groups platforms. 
• Act as an escalation point for challenging technical issues that require higher-level expertise. Collaborate closely with the support team and other departments to resolve complex cases promptly.
• Optimize gaming equipment and systems to achieve maximum performance, efficiency, and reliability. 
• Mentor and train junior technicians, sharing technical knowledge and best practices, and ensure service tasks are completed to the highest standards.
• Offer remote technical assistance to customers when on-site visits are not required. 
• Utilize various communication channels to diagnose and resolve issues efficiently.
• Assist senior technicians in the planning of major projects.
• Conduct training sessions for customers to enhance their understanding of gaming equipment usage and maintenance.
• Must be willing to be licensed in several different jurisdictions.
• Must be willing to work extended hours, work shifts, on-call for dispatch and variable work shifts.
• Perform on-call duties 24 hours a day, 7 days a week.
• Must be able to travel with little notice, and for extended periods of time. Must be able to travel by air.
• Other duties as requested and/or assigned. 

Required Skills/Abilities:

• High school diploma, associated electronic degree or a related field or equivalent
• Ability to read and translate schematic diagrams required.
• Strong written and oral communication skills.
• Must be able to demonstrate computer literacy, with excellent knowledge of MS Software including Excel, Word, and Outlook.
• Excellent customer service skills and ability to multi-task and manage priorities. 
• Ability to work independently either individually or within a team structure with minimal direction. 
• Have strong organizational and analytical skills and good follow-through required.