Order Coordinator - Appliance Retailer

Description

About Us:

WDC Kitchen & Bath Center is Southern California’s premier retailer and builder distributor of home appliances and plumbing fixtures. For over 40 years, we have proudly served homeowners, contractors, designers, and builders with exceptional products, expert guidance, and world-class customer service. As we continue to grow, we are looking for a dynamic and driven Builders Division - Scheduling Coordinator to join our team and contribute to our continued success. 

Position Summary: 

This role is part of our Builders Department, a team dedicated to providing excellent service for large orders of product, usually to construction firms specializing in housing developments. The Scheduling Coordinator supports these efforts by effectively communicating with clients about their delivery and installation timelines and verifying details. 

The ideal candidate will possess an organized mindset, excellent customer service values, and come from some experience with delivery coordination task. They should be comfortable excel, Microsoft suite, and making phone calls.

 Key Responsibilities: 

• Interact with industry professionals in professionally and with strong communication to provide best-in-class customer service.
• Answer incoming calls from customers and sales team members to provide assistance and coordination on open orders. 
• Make outbound calls and emails to notify clients of their product availability, setting a delivery and/or installation date, and providing any other clarifying information needed. 
• Using various software to review open orders for accuracy and updating orders or customer information if changes occur. 
• Review Quotes and Purchase Order’s received. Ensure pricing and models numbers are correct. If there are discrepancies identified, escalating the matter to find a solution and notifying the appropriate persons involved.
• Collaborate between other departments for problem solving needs. 
• Act as liaison between administrative departments and the client, ensuring consistent and accurate information in all communications. 
• Occasionally assist with other aspects of the order and delivery process such as, delivery dispatch, data entry, and purchase order follow-ups. 
• Other duties as assigned. 

 Qualifications: 

• 2-4 years’ experience with customer service role
• Some experience in construction industry or delivery coordination preferred
• Proficient in MS Office
• Good organizational skills
• Ability to communicate clearly verbally and in writing, and demonstrate good listening skills
• Minimum High school diploma or GED required
• Schedule availability: Monday – Friday and occasional weekends
• Working Environment & Conditions: General Office setting, frequently sitting while using computer and phone. 
• Required to wear comfortable and office appropriate clothes within Business Casual standards.

What We Offer:

• Hourly Base Pay $20 to $22
• Bonus Pay for met KPIs 
• Health, dental, and vision insurance
• 401(k)
• Paid vacation and sick leave
• Employee discounts on products
• Opportunities for professional growth and advancement

How to Apply:
If you’re ready to join a respected industry leader and make an impact in a growing market, we want to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role. 

WDC Kitchen & Bath Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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