JOB DETAILS

Food Service Liaison, UPMC Memorial

CompanyUPMC
LocationYork
Work ModeOn Site
PostedMarch 5, 2026
About The Company
UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.
About the Role

 

Schedule: 

4 shifts per week

Every other weekend and holiday. 

 

Shifts: Various 

  • 6am – 10am or 2:30pm – 6:30pm (weekdays)

  • 6am – 2:30pm, 10am-6:30pm, or 2:30pm-6:30pm (weekends) 

  • 6am – 2:30pm, 10am-6:30pm, or 2:30pm-6:30pm (every other holiday)

Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service.

Responsibilities:

  • Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
  • Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
  • Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
  • Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
  • Prepares tray tickets for food assembly according to workflow procedures in the operation.
  • Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
  • Maintains record-keeping and prepares reports as assigned.


Work permit required if under 18 years old.

Preferences:

  • Prior experience preferred
  • Good customer service skills

    Licensure, Certifications, and Clearances:
     
  • Act 34


UPMC is an Equal Opportunity Employer/Disability/Veteran

Key Skills
Diet Order ProcessingSoftware UtilizationTelephone SkillsProblem SolvingCommunicationFollow UpTroubleshootingRecord KeepingMenu PlanningCustomer Service
Categories
HealthcareFood & BeverageAdministrativeCustomer Service & Support
Job Information
📋Core Responsibilities
The liaison is responsible for accurately processing and maintaining patient diet orders using specialized diet office software and interacting with patients and nursing staff via phone to resolve food service issues. This includes communicating concerns, troubleshooting interface problems, and preparing necessary documentation like tray tickets for food assembly.
📋Job Type
part time
📊Experience Level
0-2
💼Company Size
41295
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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