Systems Engineer - AIOps

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.

Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.

Operate and improve a hybrid infrastructure estate and modern incident response. Focus on high-signal monitoring, event correlation, and safe automation using PRTG, PagerDuty, Jira/Jira Service Management, and Teams.

Responsibilities

• Run and troubleshoot production systems across Windows, Ubuntu, Hyper‑V, AWS, and Kubernetes.
• Build and tune PRTG monitoring (sensors, thresholds, dependencies, maintenance windows) to reduce alert noise.
• Own PagerDuty on-call setup (services, routing, escalation, severity) and integrate with Jira/JSM.
• Automate incident workflows: ticket creation, enrichment (context/runbooks/diagnostics), routing, and guardrailed remediation.
• Create/run runbooks for common recoveries (Windows services, Linux daemons, Hyper‑V issues, Kubernetes node/workload health).
• Lead incidents and post-incident reviews; drive corrective actions to completion.

• 3+ years in Systems/SRE/Platform Ops (production).
• Strong Windows Server + PowerShell and Ubuntu + Bash troubleshooting.
• Hands-on Hyper‑V administration (hosts/clusters, capacity, patching).
• Experience with PRTG, PagerDuty, and Jira/JSM incident processes/automation.
• Comfortable building API/webhook integrations; Git-based workflow (Python a plus).
• Working knowledge of AWS and Kubernetes operations.
• EKS administration and Kubernetes upgrades/add-ons (CoreDNS/CNI/CSI); Helm.
• AWS IaC/automation (Terraform/CloudFormation) and/or AWS Systems Manager runbooks.
• Teams ChatOps automation (webhooks/bots) and strong RCA/postmortem facilitation.

• Industry competitive salary
• Comprehensive Health & Life insurances  
• Hybrid working
• Office lunch
• Exposure to working with distributed global teams
• Paid paternity leave

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].