JOB DETAILS

BDR Patient Care Representative

CompanyKeyBridge Medical Revenue Care
LocationLima
Work ModeOn Site
PostedMarch 5, 2026
About The Company
We’re engineered to be different. Leveraging a patient-care approach, KeyBridge is transforming the patient billing experience. We have pioneered a truly patient-first approach—coupling uncommonly trained patient advocates with custom technology and data-driven processes designed to help patients pay their balances. We are 100% focused on healthcare—servicing providers, hospitals, physician groups, and other medical specialties. KeyBridge has earned a 97% patient satisfaction rating—a metric we measure on every patient call. And we deliver business services with results that lead to fanatically loyal clients. KeyBridge is recognized as a 17-time winner of Best Places to Work by #ModernHealthcare and #InsideARM. We believe in people—and we’re intentional about how we treat ours. We believe a happy work environment results in passionate team members. And passionate team members are how we keep delivering the best possible services to our consumers and clients.
About the Role

Description

Patient Care Representative – BDR Team 

Hybrid/Remote


Patient Care Representative – BDR Team Hybrid/Remote 

Join a Best Places to Work Winner — 18 Years Running! Do you have a passion for helping others? Looking for full-time work with a company known for its award-winning culture? KeyBridge Medical Revenue Care is seeking a compassionate, detail-oriented Patient Care Representative to join our BDR team.

About KeyBridge

At KeyBridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we’re committed to compassion, integrity, and excellence. Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call-center environment.

Position Overview

As an BDR Patient Care Representative, you’ll guide patients through billing questions, assisting with payments, and helping resolve account balances. This role is the perfect blend of customer service, problem-solving, and meaningful human connection. 
 

What You’ll Do

  • Deliver exceptional service: Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.  
  • Resolve issues efficiently: Apply strong problem-solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.  
  • Collaborate & communicate: Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.  
  • Live our values: Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.

Requirements

  What We’re Looking For: 

  • Strong written and verbal communication skills, with excellent active listening  
  • Ability to multitask and work efficiently across our internal system
  • Proficiency with Microsoft Office (Outlook, Teams)  
  • Positive, professional attitude with a drive to succeed  
  • Ability to understand and follow written, oral, and visual instructions  
  • Prior remote-work experience  
  • Ability to pass ACA certification tests when eligible  
  • Spanish-speaking skills a plus
Key Skills
Active ListeningWritten CommunicationVerbal CommunicationProblem-SolvingAnalytical SkillsMultitaskingMicrosoft OfficeOutlookTeamsComplianceDocumentationTeamworkIntegrityCustomer ServiceEmpathySpanish-Speaking
Categories
Customer Service & SupportHealthcareAdministrative
Job Information
📋Core Responsibilities
The Patient Care Representative will manage inbound and outbound calls professionally, assisting patients with billing inquiries, payment options, and resolving account concerns. They must apply strong problem-solving skills to provide accurate solutions while maintaining compliance and documenting all interactions thoroughly.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
70
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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