JOB DETAILS

Customer Service Representative - Insurance Processing

CompanyIdaho Housing and Finance Association
LocationBoise
Work ModeOn Site
PostedMarch 6, 2026
About The Company
Would you like to join a vibrant, entrepreneurial organization that encourages you to reach your full potential? Our employees enjoy great benefits, an environment that promotes work life balance, personal health and well-being, and professional growth. Consider joining our team and discover why our employees enjoy working for Idaho Housing and Finance Association. Here are a few reasons why Idaho Housing has earned top recognition as one of the “Best Places to Work” for the past nine years. • Low turnover – Our employees stay with us resulting in a long tenured workforce • Work environment and company culture are ranked as excellent – by our employees • Work life balance and personal wellness is a priority • Commitment to employee growth and development • High degree of satisfaction working for an organization that makes a difference in the lives of people in Idaho
About the Role

Description

WE ARE HIRING!

We are seeking a dedicated and friendly Customer Service Representative to join our Insurance Processing Team in our Loan Servicing Department. In this role, you will be the primary point of contact for customer inquiries related to their mortgage insurance needs, ensuring a positive experience through clear communication and efficient service. If you enjoy helping others and have strong communication skills, this could be a great opportunity for you to grow within a supportive organization committed to customer satisfaction.


In This Role, You Will:

  • Handle incoming phone calls and emails to process customer requests related to their insurance requirements and escrow inquiries
  • Maintain friendly, professional, and helpful interactions with IHFA’s borrowers
  • Work with the insurance servicing vendor to update borrower insurance information
  • Complete various reports to maintain borrowers' active insurance
  • Follow Agency guidelines for insurance processing
  • Provide backup support for customer service calls as needed
  • Other job duties as assigned

Why Work With Us?

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

Requirements

  • Experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred
  • Previous experience in customer service or call center environment preferred
  • Ability to work independently, organize, prioritize and perform job responsibilities
  • Strong problem-solving skills and attention to detail
  • Proficiency in Microsoft Excel, preferred
  • Excellent communication and interpersonal skills
  • Bilingual in English and Spanish preferred
Key Skills
Customer ServiceInsurance ProcessingLoan ServicingCommunicationProblem-SolvingAttention To DetailMicrosoft ExcelInterpersonal SkillsBilingual (English/Spanish)
Categories
Customer Service & SupportFinance & AccountingAdministrative
Job Information
📋Core Responsibilities
The representative will manage incoming phone calls and emails to process customer requests concerning insurance requirements and escrow inquiries, while maintaining professional interactions with borrowers. They will also collaborate with the insurance servicing vendor to update borrower information and complete necessary reports.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
446
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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