JOB DETAILS

Fulfillment Planner

CompanyForma Brands LLC
LocationLos Angeles
Work ModeOn Site
PostedMarch 6, 2026
About The Company
We are a dynamic, forward-thinking beauty brand that thrives at the intersection of beauty and digital innovation. Dedicated to empowering self-expression and beauty through our high-quality, accessible products. FORMA has a flexible work program designed to create options for our corporate team-members, which provide greater flexibility, additional well-being + work life balance options, and allows us the ability to widen our talent pool + increase diversity in our organization. Our workspaces are not limited to our offices in San Francisco, Los Angeles, New York + London . We know our team-members want flexibility, with the ability to maintain a physical space to connect + collaborate with each other. We have adapted our ways of working + found the value in the flexibility it provides. Our team-members work with their leaders to determine the best fit for the needs of their role – whether that’s in a hybrid capacity, fully remote, or for a few specific roles – consistently in office.
About the Role

Description

FORMA is a family of brands leading what’s next in beauty. FORMA leverages global product development, regulatory, and supply chain capabilities, and a prolific influencer network to celebrate, support, and seek out those changing the through highly differentiated beauty brands. We’re committed to creating a more beautiful tomorrow—we are FORMA.


Fulfillment Planner will support the order management process for wholesale customer accounts. This highly collaborative role will work with cross-functional partners to ensure the timely fulfillment and delivery of customer orders, to achieve monthly revenue targets and fill rate objectives.


Principle Accountabilities


· Process EDI and manual orders, perform detailed sales order reviews and analysis, and communicate confirmations, recaps, and any order impacts to relevant stakeholders.

· Systematically allocate inventory to customer orders for release to DC for downstream operations (pick, pack, ship)

· Collaborate closely with Account Managers and Wholesale Customers to ensure high service and transparency in communication. 

· Ensure accurate and timely processing of EDI transactions (including 860, 855, and 856 documents) in alignment with customer compliance requirements.

· Support shipment execution by coordinating with DC and transportation partners to meet customer requirements and delivery expectations. 

· Serve as the primary liaison between DC and internal business teams to resolve order-related inquiries

· Support the resolution of customer claims, shortages, chargebacks, and returns, identifying recurring trends and escalating as appropriate.

· Proactively troubleshoot fulfillment constraints and implement solutions to minimize service disruptions

· Perform other duties as required. 

· Participate in cross-functional meetings with partners to align product allocations, inventory flow, and monthly revenue targets

· Maintain weekly sales reporting data on shared database

· Prepare and distribute recurring reports related to sales performance, backorders, and chargebacks.

· Provide input in developing process improvements to enhance service levels and increase efficiency


Key Working Relationships

Inventory Management, Account Managers, Planners, Production, Transportation, and Distribution Center

Requirements

  • Advanced proficiency in Microsoft Excel and other Microsoft Office applications
  • Strong written and verbal communication skills
  • Ability to learn quickly and adapt in a fast-paced environment with minimal supervision.

Strong organizational skills, problem-solving, and cross-functional collaboration skills.· Background in wholesale customer service, fulfillment, or operations; Beauty, Apparel, or related consumer goods industries.· Experience working with ERP systems (NetSuite preferred)  

Key Skills
Microsoft ExcelMicrosoft OfficeCommunicationProblem-SolvingOrganizational SkillsCross-Functional CollaborationEDI TransactionsERP SystemsOrder ManagementInventory AllocationShipment ExecutionReportingProcess Improvement
Categories
LogisticsCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Fulfillment Planner will support the order management process for wholesale customer accounts by processing orders, allocating inventory, and ensuring timely fulfillment and delivery to meet revenue and fill rate objectives. This involves collaborating with internal partners and external customers to manage communications, resolve order-related inquiries, and troubleshoot fulfillment constraints.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
55
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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