Reservations Agent

Pullman & Mercure King George Square is a vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers.  Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The hotel also features the amazing and extremely popular venues of Goldfinch Restaurant and Street Cafe, & Sixteen Antlers Rooftop.   

Life with us is about bringing the passion, staying curious, and performing at your best. If you can do that, then this opportunity to join the Reservations team could be limitless!   

• Handle all reservation inquiries via phone, email, and online booking platforms, ensuring a smooth and efficient experience for all guests. 

• Provide detailed information on room types, rates, availability, and special offers, tailoring recommendations based on guest preferences. 

• Process, modify, and confirm reservations, ensuring accuracy and adherence to hotel policies. 

• Offer personalised services for VIP guests and special events, ensuring every detail is handled with care. 

• Collaborate closely with the Front Desk, Concierge, and Sales teams to ensure smooth guest transitions from reservation to check-in. 

• Maintain and update guest profiles, ensuring preferences and special requests are recorded for future stays. 

• Monitor inventory and room availability to maximise hotel occupancy and revenue. 

• Resolve guest issues or booking discrepancies in a professional and courteous manner. 

• Keep up to date with hotel promotions, packages, and services to effectively upsell and enhance the guest experience. 

• A genuine people person who can work collaboratively within the team & stakeholders alike.    

• Outstanding professional communication and active listening skills. 

• Excellent verbal communication skills with the ability to speak clearly and confidently on the phone for extended periods  

• Strong attention to detail and accuracy. 

• Excellent organizational and problem-solving skills  

• Ability to multitask and work in a fast-paced environment.  

• Understanding of Opera Cloud, Fastcom, Resaweb preferred 

• Have Full working rights in Australia  

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

        Benefits Your Way:

• Access to Accor team benefits, including global discount's on accommodation and food & beverage.
• A supportive and collaborative work environment.
• The opportunity to grow and progress your career with Australia’s largest hospitality employer – Accor
• Accor has a strong focus on ensuring all of its people feel welcome and feel valued.

           Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS.

Additionally, our Hotel team are a great mix of fun, friendly and industry experts making this a great team to be part of.