JOB DETAILS

Guest Service Associate - F&B Service

CompanyAccorHotel
LocationErnakulam
Work ModeOn Site
PostedMarch 6, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Job Description

We're hiring at ibis Kochi City centre!

We are seeking enthusiastic and service-oriented individuals to join our dynamic team at ibis Kochi City Centre as Guest Service Associates - Food and Beverage Service. In this role, you will be an integral part of our Food and Beverage team, responsible for delivering exceptional service to our guests while ensuring their dining experiences are nothing short of extraordinary.

Responsibilities:

  • Greet guests warmly and assist them in seating arrangements
  • Present menus and take accurate orders from guests
  • Provide recommendations on food and beverage selections, up-selling where appropriate
  • Ensure timely and efficient service delivery to meet guest expectations
  • Maintain a clean and organized dining area, including table setup and break down
  • Handle guest inquiries and resolve any issues or complaints promptly and courteously
  • Collaborate with kitchen to ensure seamless coordination in food and beverage service
  • Adhere to all health and safety standards and procedures

Qualifications

  • Experience  in Hospitality Industry is preferred
  • Some amount of  operational technical knowledge is preferred
  • Pleasant  personality and good levels of energy, enthusiasm and commitment.•
  • Should be able to  do multi tasking, problem solving, service orientation and interpersonal team skills Displays high level of flexibility, initiative, sincerity and team work
  • Job-Category: Food & Beverage
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Service OrientationProblem SolvingMulti TaskingInterpersonal Team SkillsFlexibilityInitiativeSincerityTeam WorkUp-sellingOrder TakingGuest Inquiry Resolution
    Categories
    HospitalityFood & BeverageCustomer Service & Support
    Job Information
    📋Core Responsibilities
    The role involves delivering exceptional Food and Beverage service by greeting guests, presenting menus, taking orders, and making recommendations. Key duties also include maintaining dining area cleanliness and ensuring seamless coordination with the kitchen staff.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    98241
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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