JOB DETAILS

Team Support Specialist

CompanyEmpire Hospitality, LLC
LocationVancouver
Work ModeOn Site
PostedMarch 6, 2026
About The Company
CORE VALUE Relationships are the cornerstone of our business and people are the foundation. This core value focuses our efforts on building lasting partnerships with hotels and corporate housing sources throughout the United States. This means we secure lodging that’s often unavailable through traditional platforms. Empire Hospitality is a Prime Vendor for the MEPS program. We are an industry leader in the preparation, development and servicing of government and military contracts for the hospitality industry – including lodging, meals, transportation and meeting space. Whatever your housing requirements are, Empire is ready and able to source exactly what you need, where and when you need it. From urgent placement and disaster relief, to long-term stays for work, study, or medical treatment, we’ve got you covered – literally! Empire Hospitality is proud to coordinate our work with community relief agencies. Our clients turn to us for emergency lodging and corporate housing for both the public and private sectors. Simply tell us your specific needs and our team of experts will respond promptly to take the stress out of your relocation.
About the Role

Description


Position Overview

The Team Support Specialist plays a critical role in supporting daily operations and ensuring smooth communication across the organization. This individual must be highly adaptable, resourceful, and able to shift seamlessly between tasks in a fast-paced environment. Because the role touches multiple areas of the business, no two days will look the same—making flexibility and problem-solving skills essential.


Key Responsibilities


Operational Support:

  • Assist the sourcing team by researching and identifying new inventory opportunities.
  • Help with data entry, recordkeeping, and tracking team assignments to maintain organization and accountability.
  • Support leadership with special projects, presentations, and administrative needs.

Customer & Client Service:

  • Provide support to guests, clients, property partners, and vendors with professionalism and care.
  • Act as a liaison to address questions, escalate issues when needed, and ensure follow-up and resolution.
  • Manage communication channels (phone, email, chat) to ensure timely responses.

Communication & Collaboration:

  • Draft and edit correspondence, reports, or summaries as needed.
  • Maintain strong internal communication, relaying updates between teams and departments.
  • Contribute ideas and creative solutions to improve processes and outcomes.

General Administrative Duties:

  • Organize digital and physical files, ensuring information is accessible and up to date.
  • Consistently review reservations to verify accuracy.
  • Regularly update vendor and contact details within the database.

Desired Skills & Qualifications

  • High school diploma or equivalent required; associate or bachelor’s degree in business administration, hospitality, or a related field preferred.
  • Strong communication skills (both written and verbal).
  • Proven ability to multi-task and prioritize effectively in a dynamic environment.
  • Resourcefulness and the ability to “think outside the box” to drive successful outcomes.
  • High level of professionalism, reliability, and attention to detail.
  • Basic proficiency in Microsoft Office, Google Workspace, or similar platforms.
  • Experience in apartment communities, property management, or hospitality is a plus but not required.
  • Previous experience in customer service or administrative support preferred.
Key Skills
AdaptabilityResourcefulnessProblem-solvingData EntryRecordkeepingCustomer ServiceClient ServiceCommunicationCollaborationAdministrative SupportAttention To DetailMicrosoft Office ProficiencyGoogle Workspace ProficiencyMulti-taskingPrioritizationProfessionalism
Categories
AdministrativeCustomer Service & SupportHospitality
Job Information
📋Core Responsibilities
The Team Support Specialist supports daily operations by assisting the sourcing team with research, data entry, and tracking assignments, while also providing professional support to guests, clients, and vendors via various communication channels. This role involves drafting correspondence, maintaining organized files, and ensuring reservation accuracy across the organization.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
91
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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