JOB DETAILS

Credit Control Assistant (Debt Collection)

CompanyKonew FinTech Corporation Limited
LocationHong Kong
Work ModeOn Site
PostedMarch 6, 2026
About The Company
Founded in 1997, Konew Financial Express Limited, a principal member of Konew FinTech Group, is a leading company in mortgage loan and property Finance industry. With more than 200 employees in Hong Kong, Taiwan and China branches, we offer professional one-stop mortgage service and innovative solutions to satisfy our customer’s financial needs. We are committed to maintaining the first-class service and high standard of excellence. At its foundation are three core values — embrace courtesy, driving change and building capabilities, enabling us to achieve strategic ambition and drive sustainable business growth.
About the Role
  • Closely monitor all post-loan cases and identify overdue repayment to minimise credit losses from time to time
  • Perform phone dunning and/or reminder message to delinquent clients in professional manner
  • Communicate and monitor performance of appointed external parties including debt collection agencies, etc.
  • Liaise with different internal parties in resolving disputes and outstanding accounts
  • Prepare debt collection status report
  • Provide general administration and clerical support to the team
  • Handle enquiries related to collection matters
  • Participate in ad-hoc projects as assigned
  • Tertiary education, or equivalent qualifications at HKQF level 3
  • Minimum 1 year working experience in sales support or customer service, preferably in credit control and debt collection operations
  • Proficiency in both English and Chinese
  • Strong self-motivation, with ability to work independently and under pressure
  • Good interpersonal, negotiation and problem-solving skill
  • Maintain a positive, empathetic and professional attitude toward customers at all time
  • Proficiency in MS Office
  • Immediate available is highly preferred
  • Attractive remuneration package
  • Career progression opportunities
  • Discretionary performance bonus
  • Medical & Dental insurance
  • Birthday leave
  • Anniversary leave
  • Study leave
  • Study subsidy scheme
  • Employee property loan / personal loan scheme
  • Numerous other staff benefits
Key Skills
Phone DunningDebt Collection Agencies MonitoringDispute ResolutionReportingAdministrationClerical SupportInterpersonal SkillsNegotiationProblem-SolvingSelf-MotivationWorking Under PressureMS Office Proficiency
Categories
Finance & AccountingAdministrativeCustomer Service & Support
Benefits
Discretionary performance bonusMedical insuranceDental insuranceBirthday leaveAnniversary leaveStudy leaveStudy subsidy schemeEmployee property loanPersonal loan scheme
Job Information
📋Core Responsibilities
The assistant will closely monitor post-loan cases to identify overdue repayments and minimize credit losses, performing phone dunning and sending reminders to delinquent clients professionally. Responsibilities also include communicating with and monitoring external debt collection agencies and liaising internally to resolve outstanding accounts.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
82
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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