Concrete Products Operations Manager

Description

Company Overview

At Ernst Concrete, our mission is to act in good faith, be on time, have gratitude and be a committed supplier with top-notch quality ready-mix concrete, concrete products, and related services. We strive to build loyal, long-term relationships with our customers and employees through integrity, teamwork, and dedication to excellence. If you're looking for a rewarding career in a company that values its people, we'd love you to join us! 

Job Identification

We are seeking a knowledgeable, customer-focused Concrete Products Operations Manager to join our Ernst concrete products team. This position works directly with contractors, homebuilders, and homeowners to help customers select the right products for sealing, finishing, coloring, protecting, and maintaining concrete surfaces, as well as concrete tools, finishing equipment, repair materials, and contractor supplies. 

This role combines technical product knowledge, customer service excellence, and daily operational oversight of counter sales and order fulfillment.

Description

• Assist walk-in and phone customers with product selection and recommendations.
• Recommend appropriate concrete sealers, color systems, finishing tools and machinery, repair materials, and protective coatings.
• Provide detailed product knowledge, coverage guidance, and application instructions and technical support for customers using concrete tools and finishing equipment.
• Work with the products team to stock and ensure accurate, on-time delivery of customer orders.
• Maintain organized, clean, and stocked warehouse, showroom, and delivery fleet.
• Build and maintain strong relationships with repeat contractors.
• Work closely with sales team to support customer needs and large project orders.
• Responsible for maintaining inventory levels managing products orders, and ensuring availability of essential tools, equipment, and coverage supplies for both customer and operational needs. 

Physical Demands

• Lift up to 80 pounds.
• May be required to climb ladders.
• Ability to climb, balance, kneel, crouch, crawl, and be in confined spaces.

Environmental Conditions

• Must be able to tolerate, with or without accommodation:
• Exposure to extreme weather conditions
• High noise levels and significant vibrations associated with construction equipment and overall job site activities
• Walking and working of varied rough terrain conditions
• May be exposed to construction related chemicals, this environment can include, but is not limited to, dust and other typical industrial conditions.

Requirements

• High School Diploma or equivalent
• Customer service or counter sales experience
• Construction, building materials, or contractor supply experience.
• Concrete industry experience, preferred.
• Comfortable working in a fast-paced environment
• Detail-oriented and highly organized.
• Valid State-Issued Driver’s License, CDL Class B, preferred
• Candidates must be willing and able to undergo a pre-employment background check, MVR overview, physical and drug/alcohol testing. Ongoing compliance is required.
• Proficiently read, write, and speak English.
• Excellent verbal and written communication skills with internal and external stakeholders, including:
• Management, supervisors, and peers
• People at various social levels
• Demonstrate the ability to perform job functions in accordance with Company policies and management directives, including adherence to personal appearance standards, safety protocols, and P.P.E. requirements, while promptly reporting any unsafe conditions, accidents, or incidents to your direct report.
• Proven safe driving record.
• No unexplained gaps in employment

Why Join Us?

• Collaborative Team Environment: We cultivate a culture of teamwork and mutual support, where every individual’s input is valued and respected.
• Safety First: We are deeply committed to the well-being of our employees, backed by robust safety policies and access to essential protective gear.
• Professional Development: We offer meaningful opportunities for skill-building, continuous learning, and career advancement.

Benefits

• Comprehensive Medical, Dental, and Vision insurance coverage
• 401(k) retirement plan with a generous company match
• Profit-sharing program to reward team success
• Paid vacation and holidays to support work-life balance
• Performance-based bonuses to recognize individual contributions

Equal Opportunity/Affirmative Action Employer 

Ready to build something solid with Ernst Concrete? Apply now and bring your talents to a company that values hard work.