Director of Operations

Description

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. 

Position Summary:

The Director of Operations is focused on the organization and delivery of resources for the clinical practice to meet the needs of the medical staff, support staff, and patients. Responsibilities include financial management, clinical operations, human resource management, and support of the revenue cycle in accordance with group policies and procedures, regulatory guidelines, and statutes. The position will oversee multiple specialties, with the primary department being Plastic Surgery.

Key Results Areas (KRAs):

• Clinic operations effectiveness
• Maximize surgeon productivity, both in the ambulatory and hospital settings
• Develop physician relationships
• Regulatory and accreditation compliance
• Patient satisfaction
• Financial Planning 
• Financial and operating performance
• Business development
• Physician recruitment support
• UCH charge capture processes
• Staff effectiveness
• Staff development

Core Competencies 

• Strong interpersonal and communication skills with the ability to interact with people at all levels
• Management style that emphasizes teamwork, participation, communication, and a service orientation
• Ability to delegate and still maintain close control over operations
• Understanding of the health care industry relative to the organization, financing, and delivery of health care services and how they impact physician group practices

Requirements

Education & Experience:

Bachelor's degree in business, health care administration, or related field is required. A master's degree in health care administration, business, or related field is preferred.

5-7 years of progressive experience in a medical group practice environment. Experience in a surgical physician practice is preferred.  

At least 3 years of direct management responsibility in a clinical setting, including operational, budgetary responsibility. Management experience in an academic medical center practice is preferred.