Service Concierge

Description

Own the guest experience. Master your craft. Build something real.

The Service Concierge is the face of our service department — the person our guests trust to guide them through one of the most important relationships they have with their vehicle. It's a role that rewards sharp communication, emotional intelligence, and genuine care.

You won't find this listed under traditional automotive job titles because we don't see it as a traditional automotive job. It's a guest experience career, grounded in hospitality and elevated by some of the most iconic vehicles on the road.

A career for people who are exceptional with people.

• Industry newcomers, veterans, and career-changers welcome.
• We train. We promote. We invest in you.

CORE RESPONSIBILITIES

Guest Experience

– Greet and guide every guest with genuine warmth and confidence from arrival to pickup.

– Listen carefully to understand vehicle concerns, then communicate them clearly to our service team.

– Present repair recommendations and pricing in a way that builds trust and removes anxiety.

– Keep guests informed at every stage — no surprises, no excuses.

– Reconnect with guests after service to confirm satisfaction and strengthen the relationship.

Operations & Coordination

– Manage the appointment schedule to optimize technician workflow and minimize guest wait times.

– Document all vehicle concerns and authorized work in detailed, accurate service orders.

– Serve as the communication hub between guests and our technical team.

– Monitor service timelines and flag any delays before they become problems.

– Process payments and ensure every invoice is correct and clearly explained.

– Maintain thorough vehicle service records for every guest.

Knowledge & Growth

– Build a working knowledge of automotive systems, service intervals, and common repairs — with our support.

– Keep pace with new vehicle technologies and service procedures as our brands evolve.

– Develop accurate, fair estimates that reflect the quality and value our guests expect.

WHO THRIVES HERE

– Professionals with a track record of delivering exceptional experiences — in any industry.

– People who stay composed, solution-focused, and kind when situations get complicated.

– Strong multitaskers who take genuine pride in getting the details right.

– Curious, coachable, and eager to grow within a high-performing organization.

– Valid Alaska driver's license and high school diploma or equivalent required.

THE OPPORTUNITY

Porsche, Audi, and Volkswagen of Anchorage are part of Swickard Auto Group — one of the fastest-growing dealer groups in the nation and a recognized leader in premium automotive hospitality. This isn't a job. It's a career with a team that's as serious about your development as it is about the guest experience.

– Open scheduling model drives consistent volume — and consistent earning potential.

– Performance-based career progression with real leadership opportunities.

– Full training, mentorship, and ongoing professional development.

– Medical, dental, vision, life, and pet insurance.

– Optional disability coverage.

– 401(k) — your future matters here.

– Paid time off and paid holidays.

We are proud to be an Equal Opportunity Employer.