Associate Director of Operations - Plains

Description

AlffCo is a leading provider of comprehensive facility management solutions across the nation. With a strong commitment to excellence and a client-focused approach, we deliver innovative and sustainable solutions to meet the evolving needs of our clients. As we continue to grow, we are seeking a results-driven Associate Director of Operations to support operational leadership within an assigned territory.

The Associate Director of Operations (ADO) reports directly to the Senior Director of Operations and plays a key role in executing strategic initiatives, optimizing regional performance, and ensuring operational excellence across assigned business units. This position serves as a bridge between corporate strategy and field execution, supporting Regional Operations Managers and field teams to drive performance, client satisfaction, and financial results.

The ADO manages a diverse portfolio of service providers and self-performing teams, supports oversight of multi-million-dollar business units, and partners closely with cross-functional leaders to maintain consistency, accountability, and operational discipline across the region.

Essential Functions of the Role

• Support the Senior Director of Operations in managing day-to-day operations within an assigned territory, helping oversee a $10MM–$30MM business segment.
• Provide leadership and guidance to Regional Operations Managers and field teams to ensure service delivery meets AlffCo’s standards of quality, speed, and client satisfaction.
• Assist in implementing strategic initiatives, operational improvements, and business development efforts within the region.
• Monitor operational performance metrics and KPIs, using data to identify gaps and recommend corrective actions.
• Support budget development, revenue tracking, and expense management to ensure financial targets are met.
• Collaborate with sales, HR, finance, and account management teams to ensure smooth execution of new contracts, expansions, and process improvements.
• Help oversee staffing plans and resource allocation to meet client demands and project timelines.
• Support the rollout and adoption of new systems, tools, and technologies that improve efficiency and reporting.
• Maintain strong relationships with clients and vendors, addressing operational concerns promptly and professionally.
• Assist in reviewing proposals, scopes of work (SOWs), and regional budgets to ensure operational feasibility and profitability.
• Promote a culture of accountability, safety, professionalism, and continuous improvement across all teams.
• Ensure compliance with company policies, safety standards, and industry regulations.
• Support risk mitigation efforts to minimize service disruptions, safety incidents, and client dissatisfaction.
• Participate in client presentations, operational reviews, and quarterly business meetings as needed.
• Provide detailed operational and financial reporting on a monthly and quarterly basis.
• Respond to escalated or after-hours operational issues when required.
• Other duties as assigned.

Other Responsibilities

• Adhere to AlffCo’s values and professionalism standards.
• Occasional nights and weekends may be required.
• National travel as needed.

Requirements

Qualifications

• Bachelor’s degree in business administration, Operations Management, Engineering, or a related field preferred. Equivalent work experience considered.
• 7+ years of operational management experience, preferably in facility management or a related industry.
• Experience leading regional teams or managing multi-site operations.
• Strong financial acumen with experience supporting budget oversight and P&L accountability.
• Demonstrated ability to execute operational plans and drive measurable results.
• Strong communication, leadership, and interpersonal skills.
• Analytical mindset with experience using data and performance metrics to guide decisions.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Self-motivated and results-oriented with a strong sense of ownership and accountability.

Computer Skills

• Proficiency in Microsoft Office Suite, Teams, and SharePoint.
• Working knowledge of NetSuite or similar ERP systems.
• Ability to quickly learn and adapt to new database and operational management software.