JOB DETAILS

Duty Manager

CompanyAccorHotel
LocationSingapore
Work ModeOn Site
PostedMarch 7, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Mama Shelter is a vibrant, design‑driven hospitality brand founded in 2008 by the Trigano family (co‑founders of Club Med). The brand creates lively, eclectic urban spaces blending creativity, community, affordability, and exceptional service. Collaborating with local partner (Lucrum Capital Pte Ltd), Mama Shelter is part of Ennismore, a global collective of creative hospitality brands in joint venture with Accor. 

Mama Shelter isn’t just a hotel – it’s a lively, creative, and welcoming space where guests feel like family. We’re looking for a Duty Manager who thrives on challenges, loves people, and can keep Mama’s vibe alive while ensuring smooth operations.

Job Description

What You’ll Do

  • Act as the go-to person for daily operations and guest satisfaction.
  • Supervise and support front office and other operational teams.
  • Handle guest concerns with professionalism and a smile.
  • Ensure compliance with Mama’s standards and safety procedures.
  • Step in as the leader on duty, making quick decisions when needed.
  • Willing to do night duties.

Qualifications

  • Previous experience in hotel operations or supervisory roles.
  • Strong leadership and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work flexible shifts, including evenings and weekends.
  • A positive, energetic attitude that matches Mama’s spirit.
  • Experience to manage room inventory and rates across multiple OTAs.
  • Systems knowledge: Opera Cloud, Symphony, Knowcross

Additional Information

Why Join Mama?

✨ A brand that celebrates creativity and personality
✨ A chance to shape the identity of our bar program
✨ Opportunities for growth within the Mama family
✨ Supportive, fun, and inclusive work environment
✨ Competitive salary and attractive team benefits

  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    LeadershipProblem-SolvingCommunicationInterpersonal AbilitiesTeam SupervisionGuest RelationsDecision MakingRoom Inventory ManagementRate ManagementOpera CloudSymphonyKnowcross
    Categories
    HospitalityManagement & LeadershipCustomer Service & SupportAdministrative
    Job Information
    📋Core Responsibilities
    The Duty Manager will act as the primary contact for daily operations and guest satisfaction, supervising and supporting front office and operational teams. This role requires stepping in as the leader on duty to make quick decisions while ensuring compliance with company standards and safety procedures.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    98238
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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