Case Manager: Family Shelter

Description

Are you passionate about serving your community and our unhoused neighbors? If so, Tacoma Rescue Mission (TRM) is seeking a Case Manager to be a part of carrying out our mission. At TRM, we believe that people are our greatest asset, and we are committed to attracting, developing, and retaining a diverse and talented workforce. Our inclusive and collaborative work environment centers families and fosters creativity, excellence, and professional growth.

Purpose and Vision Statement

The Tacoma Rescue Mission (TRM) is a faith-based nonprofit organization whose mission is to support all people - including clients, volunteers, community partners, and staff - to become their best. We provide emergency services such as shelter and meals to neighbors experiencing homelessness. We offer supportive housing and addiction recovery programs that promote self-sufficiency, sustainable transformation, and stability. We share our Christian faith within a loving and inclusive community.

We are proud to serve the Pierce County communities for over 100 years. Since 1912, we have served in the name of Jesus Christ while emphasizing the dignity of each person who enters our doors. We value the needs of our community and continually adapt to the changing needs of those who come to us for support.

Job Purpose

Works with guests and residents on reducing barriers and achieving goals towards stability. Shares the responsibility of maintaining a safe, clean, hospitable, and dignifying environment for all guests and residents; assisting in the provision of trauma-informed, person-first, and grace-based program services to meet the need of all who seek TRM’s care.

Essential Duties and Responsibilities

• Assesses guests’ strengths, goals, and barriers regarding housing and stability.
• Documents information in databases, keeping data current and accurate.
• Creates a written tailored plan based on goals and identifies specific action steps the guest needs to take.
• Meets with guests on caseload each week to monitor progress in achieving goals and revising action plans when necessary.
• Establishes proper files to include necessary documentation, ensuring confidentiality.
• Connects clients with the Coordinated Entry system and/or other community resources that can help them reach their goals.
• Keeps informed of current community resources that can support the goals of guests.
• Administer urinalysis and breathalyzer tests for shelter guests as needed.
• Operates TRM 12-passenger van in order to fulfill the responsibilities of this position (e.g., transport clients to appointments, run errands to support program needs).  
• Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities. 
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Working Conditions

Primarily in an office setting with some travel to off-site locations. Interacts with diverse populations.

Schedule and Work Location:

Schedule:

Monday - Friday 9am-5pm

Location:

Adams Street Family Campus

*For confidentiality of the people we serve, exact location will be disclosed in the next steps of the hiring process.

Requirements

• Associate degree in Social Services or related field or the equivalent combination of education and work experience.
• Experience working with low-income, diverse populations preferred.
• Experience offering case management services.
• Skilled in clear and effective written, verbal, and electronic communication.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment using effective and thoughtful interactions and communication.
• Able to respond calmly and effectively when under stress interacting with people who have high barriers, including but not limited to people with mental illness, who may be under the influences of various substances, may have weapons, and/or may be prone to violence.
• Bilingual Spanish/English a plus.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
• Ability to operate TRM vehicles for the purposes of fulfilling the responsibilities of this position.
• Valid Driver’s License & Evidence of Insurability.
• Acceptable driving record.
• Successful completion of TRM driving test.

Physical Requirements

• Remains in a stationary position 75% of the time.
• Occasionally moves about inside the office to access file cabinets, office machinery, etc.
• Occasionally moves to respond to urgent situations.
• Operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Communicates information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Observes details at close range (within a few feet of the observer).
• Moves boxes weighing up to 25 pounds across office.
• Wears proper PPE (personal protective equipment) when necessary for exposure control.
• Drives 12-passenger van.

Benefits

We offer comprehensive benefits:

• Medical and Dental Packages at No or Little Cost to Employees
• 12 Paid Holidays including a Floating Holiday
• Four Weeks’ Vacation Accrued Annually
• 10 Hours of Sick Leave Accrued Monthly
• Participation in 403(b) Retirement Plan with Employer Match
• Employee Assistance Program

Notes Regarding Hiring Process

• In order to be considered, applicants are required to provide a complete chronological resume including all work history along with dates of employment (month and year) and job responsibilities, education, and certifications. Please note that salary considerations for selected candidates will be based on related experience detailed in the resume provided via the application process.
• Salary:
  • Hiring Salary Range: $23.07 - $25.37 per hour
  • Full Salary Range: $23.07 - $27.90 per hour
• Open until filled. For best consideration, submit a completed application by March 23rd, 2026.

The Rescue Mission is an equal opportunity employer. We do not discriminate in employment based on race, religion, color, sex, sexual orientation, gender identity, creed, national origin, age, marital status, the presence of any physical, mental or sensory disability, the use of a trained service animal by a person with a disability, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault, or stalking, citizenship or immigration status, familial status, genetic information, ancestry, pregnancy outcome, or any other status or characteristic protected by local, state, or federal law.