Drive-in Centre (DIC) Assessor (Western Cape)

OUTsurance is a customer-centric financial services company with a global footprint. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT". Our success can be attributed, amongst other things, to the outstanding people that work for us.

The Claims Motor Assessing Drive-in Centre (DIC) Assessor is responsible to determine quantum and merit of damages sustained in an incident to vehicles, trucks, motorcycles, caravans, watercraft and yellow metal equipment.

Minimum Requirements:

• Matric
• Qualified Panel beater, Spray Painter or Estimator
•  Motor Mechanic with spray painting or panel beating experience
• Own Road Worthy Vehicle
• Valid driver’s license
• Minimum 2 years assessing or estimating experience
• Must be a VDQ member
• Leadership, Management and or Insurance related studies completed or in progress will be beneficial

Responsibilities:

• Assessing claims on a daily basis
• Monitor and manage the average repair cost as well as the quality of their own assessments
• Dealing with customer complaints and adhoc queries
• Analysing of own data to ensure meeting targets
• Good understanding of performance KPI’s
• Liaise with service providers, clients and advisors
• Conduct all the above to the required performance and quality standards that are in place

Required Competencies & Personal Attributes:

Competencies:

• Attention to detail/Quality oriented
• Deadline and results oriented/Work standards
• Enthusiastic and passionate about the job and the company
• Effective at planning and organization /Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability and change management expert
• Resilient with high tolerance for stress

Skills: 

• Interpersonal and communication skills
• Administration skills
• Computer literacy
• Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time

Additional Information: 

• An ideal candidate will be able to align their personal work values to the OUTsurance values of Passionate, Awesome service, Human, Dynamic, Honest and Recognition
• Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential
• The successful candidates must be prepared to be remunerated on a performance based salary system

In accordance with our Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.