Application Support Engineer

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

SS&C GIDS provides information processing and computer software services and products.  The Company’s operating segments include financial markets, customer management, professional services, and output solutions.  SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.  

Why You Will Love It Here!   

• Flexibility: Hybrid Work Model  

• Your Future: Income Protection Insurance & Salary Continuance  

• Work/Life Balance: Generous Bereavement & Compassionate leave  

• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance  

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity  

• Training: Hands-On, Team-Customized, including SS&C University  

• Extra Perks: Discounts on fitness clubs, travel and more!  

What You Will Get to Do: 

• Incident response for production hosted environments 

• Monitor application and infrastructure performance to ensure stability and availability.  

• Respond to and resolve production incidents quickly, performing root cause analysis where necessary.  

• Execute deployments and configuration changes in production and non-production environments following change management processes.  

• Communicate effectively with development, operations, and business teams to provide updates and coordinate resolutions.  

• Maintain accurate documentation of incidents, fixes, and operational procedures while identifying opportunities for process improvement. 

• Interpret business requirements, technical designs, and flow charts to build, maintain, and enhance software applications.  
• Develop and modify application code, ensuring quality, performance, and security best practices are met.
• Translate business functional models into technical specifications, including cyber security considerations.
• Test applications and produce technical documentation to support ongoing development and maintenance

What You Will Bring:  

• IT degree, or equivalent experience 

• 4+ years’ experience working in an Application Support role 

• Solid understanding of DevOps practices and methods 

• Working knowledge of SDLC principles and methodologies 

• Experience working with ITIL based processes 

• Understanding of hosting production environments on AWS and Virtual Environments 

• Advanced knowledge of Continuous Integration / Continuous Delivery build pipelines 

• Experience working with infrastructure as code 

• A passion for automating manual processes 

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.