JOB DETAILS

Patient Service Rep - UT Family Physicians Clinton

Company University Physicians' Association
LocationKnoxville
Work ModeOn Site
PostedMarch 12, 2026
About The Company
Knoxville, Tennessee University Physicians' Association, Inc. (UPA) is a physician-owned company created to serve business and physician practice management needs, offering solutions for over 28 years. UPA's expertise and versatility enable our partners to focus on care delivery. UPA employs over 1,000 clinical and non-clinical team members that drive collaboration toward healthy balanced growth.
About the Role

Description

University Physicians' Association is seeking qualified applicants for Patient Service Representative for a primary care medical office located in Clinton, TN.


Job duties include:

  • Greet patients in friendly and timely manner
  • Ensure that patients complete necessary forms required for the electronic health record and billing office
  • Maintain patient demographic and insurance information; verifies insurance eligibility and collects co-pays
  • Ensures good patient flow through practice by timely processing of patients as they arrive at front office
  • Answer patient inquiries regarding patient registration information or billing questions
  • Refers patient inquiries regarding medical care or treatment to medical assistant or physician
  • Schedules patients with appropriate physician
  • Document scanning into electronic health record
  • Other duties as assigned

Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.

Requirements

  • 6 months to 1 year previous medical experience is preferred
Key Skills
Communication SkillsAttention To DetailTime ManagementOrganizationPatient RegistrationInsurance VerificationCo-pay CollectionPatient Flow ManagementInquiry HandlingMedical SchedulingDocument Scanning
Categories
HealthcareAdministrativeCustomer Service & Support
Job Information
📋Core Responsibilities
The Patient Service Representative will be responsible for greeting patients, ensuring necessary forms are completed for electronic health records and billing, and maintaining patient demographic and insurance information. Duties also include verifying insurance eligibility, collecting co-pays, managing patient flow, answering registration/billing inquiries, and scheduling appointments.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
205
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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