Program Manager I - Micro Enterprise

Description

Kitchens for Good

POSITION TITLE: Program Manager I - Micro Enterprise

REPORTS TO: Program Manager II

FLSA STATUS: Exempt

LOCATION: San Diego, CA

COMPENSATION: $70,304-$80,304

Who we are:

Kitchens for Good (KFG) transforms lives through culinary arts.

Position Summary:

The Program Manager I- Micro-Enterprise provides operational oversight for key components of Kitchens for Good’s Micro-Enterprise programs. This role leads the development and refinement of curriculum materials to ensure high-quality, relevant instruction for emerging entrepreneurs. The Program Manager cultivates, engages, and manages a diverse network of community partners and subject-matter experts who deliver specialized technical assistance to program participants. The Program Manager oversees essential administrative functions that support efficient program delivery, compliance, and continuous improvement. The role provides direct supervision, coaching, and guidance to Micro-Enterprise Program Coordinators, fostering a collaborative, high-performing team environment aligned with organizational goals.

Essential Functions & Responsibilities:

Program Development and Implementation:

• Manages the design and delivery of programs focused on micro-enterprise development, including workshops, training sessions, and one-on-one coaching.
• Leads the development of educational materials on key topics—including business planning, budgeting, marketing, and compliance with local regulations to ensure program participants receive high-quality, relevant training resources.
• Ensure participant data is collected and maintained per funder requirements.
• Meets program objectives in alignment with the approved workplan and established performance goals
• Create, modify, update, and implement program-related policies, procedures, and SOPs as needed.
• Manages and directs the procurement of program supplies, ensuring timely acquisition, cost-effectiveness, and alignment with departmental budgets and organizational standards.
• Celebrate participant successes and recognize the contributions of advisors.
• Work closely with other Program Managers, Kitchens for Good Enterprises, chefs, and other staff to ensure seamless program operations.
• Use data and participant feedback to identify opportunities for program innovation, refine existing services, and implement strategies that improve participant outcomes, business readiness, and long-term sustainability.
• Stay informed about emerging trends, best practices, and innovations in micro-enterprise development, including access to capital, digital marketing strategies, compliance requirements, small-business technologies, and evolving market conditions that impact entrepreneurs
• Foster a sense of community among participants, encouraging collaboration and knowledge sharing.
• Cultivate and manage a network of external resources, such as financial institutions, service providers, and local networks.
• Performs other duties as assigned.

Program Evaluation and Reporting:

• Collect data on program outcomes, participant success stories, and challenges faced.
• Prepare regular reports for stakeholders, highlighting program impact, and areas for improvement.
• Use data-driven insights to enhance program effectiveness and sustainability.
• Monitor and report on department activities and outcomes.

Staff Management:

• Interviews, hires, and trains Program Coordinator(s).
• Develop and manage staff schedules to ensure adequate coverage, efficiency, and alignment with operational needs.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Coaches and motivates a positive team through coaching, communication, incentives, and evaluations.
• Effectively manage projects while empowering others

Competencies:

• Strong verbal and written communication skills. Comfortable with public speaking and be able to communicate ideas and feedback professionally and concisely in individual and group settings.
• Customer/Client focused with the ability to relate, empathize with and be aware of the perspectives and diversities of others.
• Ability to collaborate, communicate, and work effectively in a team.
• Self-motivated and results driven.
• Well-developed organizational skills together with ability to manage priorities and meet deadlines and timeframes.
• Strong project management skills, including planning, execution, and evaluation.
• Ability to work independently.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is regularly required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 15 pounds or less. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.

Position Type/Expected Hours of Work:

This is a full-time exempt position. Work schedule will fluctuate based on program needs, including required evening and weekend shifts. Position is approved for a hybrid work schedule 3-4 days in office and 1-2 days work from home.

Travel:

Employees will be expected to travel as needed, to additional KFG locations, and overnight travel may be required. Employees must have reliable transportation, and the ability to work across multiple sites.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits:

• Medical, dental, and vision coverage
• 403(b) retirement savings
• Professional development budget
• 13 paid holidays
• Generous PTO Plan

Compensation Transparency:

At Kitchens for Good, we are committed to pay transparency and equity. The base salary range for this position is provided to ensure clarity and fairness in our hiring process. The final salary offered will be determined based on a variety of factors, including your education, relevant experience, skills, and knowledge. We also take into account internal equity to ensure consistency and fairness across our team.

Please note that the listed range reflects the full salary potential for the role. Offers at the top of the range are not typical, as we aim to support long-term growth and advancement within the organization.

Acknowledgment:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. Kitchens for Good will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

AT-WILL:

The individual hired in this role will be at-will and will be subject to termination by the employee or the Company, with or without cause, with or without notice, and at any time.

AMERICANS WITH DISABILITIES ACT (ADA) STATEMENT:

The Company will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact Juanita Atitsogbuie at 619-736-1873 or juanita@kitchensforgood.org.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT:

The Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender or gender identity, national origin, disability status, protected veteran status or any other characteristic protected by state or federal law

Requirements

Education & Work Experience:

• Bachelor's degree in a related field (e.g., business administration, public administration, entrepreneurship), preferred.
• 3-5 years of proven experience in program development, implementation, and management, preferably in entrepreneurship or community development.
• Experience in e-commerce sales preferred.
• Knowledge of workforce or industry trends in the food service and hospitality industry, highly desirable.
• Proficient in Windows, Excel, Word, Outlook
• Experience with Sales Force, highly desirable.
• Passion for social impact and a commitment to empowering individuals through food-related enterprises.