Roadside Assistance Operations Supervisor (m/f/d)

We are seeking an experienced and dynamic Supervisor Roadside to lead our roadside assistance operations in our Corporate Countries (FR, IT, BENELUX, UK). In this role, you'll oversee the coordination of emergency roadside services and ensure our customers receive prompt, professional assistance whenever they need it. You will work cross-functionally with internal departments and collaborate with external partners to protect our fleet and ensure premium Customer Service. If you have a strong sense of responsibility and sharp eye for potential risks, Join Team Orange!

YOUR ROLE AT SIXT

• You support the implementation of a new vendor network and IT developments.
• You coordinate with local service providers to ensure smooth operations.
• You handle escalations of complex cases and ensure timely resolution.
• You support the coordination of cross-country cases.
• You monitor overall operational performance and identify improvement opportunities.
• You act as an interface between different internal departments.

YOUR SKILLS MATTER

• You bring a strong customer service background with a focus on Roadside Assistance.
• You have a strong understanding of automotive systems, towing procedures, and roadside assistance best practices.
• You are proactive and detail-oriented, with strong organizational skills and the ability to identify patterns and anomalies.
• You are comfortable working with cross-functional data and dashboards.
• You demonstrate strong analytical and decision-making skills, especially under time pressure.
• You are fluent in English and French.

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance & Flexibility Benefit from a hybrid working model, flexible working hours, and no dress code
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being
• Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!