Hotel Director

Key Success Factors: i) Excellent attention to detail and friendly & responsive guest service, ii) strong communicator- with guests, staff, and tourists, and iii) “Best Practices” proficiency in housekeeping, front desk & bell staff, and working knowledge food & beverage operations/events. Must be willing to work early evenings, and housekeeping operations/management is essential.  About 60% FOH presence and 40% admin/management.

Summary:  Meet and greet hotel guests, supervise Hotel (96 guest rooms) Housekeeping Managers, Guest House (100 two-bedroom chalets) and Villa (46 two, three, and four-bedroom townhomes) Housekeeping Managers and Front Desk Reception Manager. Collaborate with Sales Director, Food & Beverage Director, Maintenance Manager, Reservations/Revenue Manager, and Owner Services Director.  Direct guest satisfaction & guest service initiatives. Senior Management Team member.   

Supervisory Responsibilities:  Supervise all resort Housekeeping Managers and Front Desk Manager. Collaborate with Sales Director, Food & Beverage Director, Maintenance Manager, Reservations/Revenue Manager, and Owner Services Director. Implement supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  

Direct reports include i) Front Desk Reception Manager, ii) Executive Hotel Housekeeper and iii) Executive Villa/Guest House Housekeeper.

Education and/or Experience:  Bachelor’s degree (BS, BA) or equivalent; or three to five years related experience and/or training; or equivalent combination of education and experience. 

Certified Hospitality Housekeeping Manager (CHHM) Certification and/or Certified Hotel General Manager (CHGM) is advantageous.

Computer Skills: Proficient with Excel, MSWord, PowerPoint and Oracle OPERA Property Management Software. 

Essential Duties and Responsibilities: include, but not limited to, the following 

1.    Ensure attentive, friendly, and technically competent customer service and adhere to company standards

2.    Direct guest satisfaction & guest service initiatives

3.    Supervise front office and housekeeping operations (including night audit, bell/valet) and collaborate in the scheduling of work 

4.    Review and communicate to staff daily activities/group specification sheets for current events

5.    Collaborate on divisional annual operating plans and budget

6.    Conduct weekly Resort Operations Meeting

7.    Continually evaluate condition of FF&E and decor and propose appropriate corrective action and financial implications

8.    Ensure that all hotel rooms are cleaned and inspected before they are occupied

9.    Collaborate on hiring, training, counseling, and scheduling for departmental staff 

10.    Ensure departmental standards & operating procedures are current, review with supervisors to ensure compliance

11.    Schedule employees to reflect business levels and ensure a high level of guest service, while staying within budget guidelines

12.    Monitor data and compile reports to effectively communicate operating results/forecast to operating plan and budget

13.    Direct and implement new systems to assist operations in keeping with hospitality best management practices