JOB DETAILS
Nissan Owner Loyalty Manager (Customer Experience Manager) – Automotive Dealership
CompanyPedder Nissan
LocationHemet
Work ModeOn Site
PostedMarch 13, 2026
About The Company
We have been in the automotive Industry in Hemet, CA since 2008. We are located at 200 Carriage Circle in Hemet, California.
Pedder Nissan became a stand alone Nissan franchise in August 2008 after being acquired from The Gosch Auto Group (Gosch Nissan).
David Pedder the owner of Pedder Nissan has been a leader in sales, service, and customer satisfaction and has achieved numerous local and regional awards as acting General Manager and Co-Owner of other Automotive Dealership's within the Southern California Region. Recently including but not limited to Rogers & Rogers Toyota & Rogers & Rogers Nissan, before becoming the Dealer Principal and Owner of Pedder Nissan in Hemet, California. Pedder Nissan is currently ranked in the top 10 percentile in Riverside County out of over 200 independent and franchise dealers for car and truck sales, and is the largest single point stand alone dealership of any make in Hemet, Ca.
From our inception, our family philosophy of doing business has remained the same... "Be Honest & Treat People Fairly." We have also been blessed with a large number of repeat and referral customers, and we work hard to continue to be deserving of your loyalty. We invite you to browse our web site at www.peddernissan.com for more information about Pedder Nissans' New Vehicle line up and Used Car & Truck Superstore! We hope to see you soon. Please give us an opportunity to earn your business... and remember It's Better at Pedder!!
About the Role
Description
We are seeking a customer-focused Owner Loyalty Manager (OLM) to help deliver an exceptional ownership experience for every customer who purchases a vehicle from our dealership.
The Owner Loyalty Manager plays a critical role in strengthening customer relationships, supporting the vehicle delivery process, and ensuring every customer leaves confident and satisfied with their purchase. This role works closely with our Sales and Service teams to maintain high customer satisfaction and long-term loyalty to the dealership and the Nissan brand.
If you thrive in customer service, enjoy building relationships, and want to make a measurable impact on the customer experience, this is an excellent opportunity to join our team.
Requirements
Customer Satisfaction & Issue Resolution:
- Assist the Sales team during vehicle delivery to ensure a smooth, professional handoff to new owners.
- Guide customers through key vehicle features and ownership resources.
- Ensure a consistent, high-quality delivery process for every customer.
- Conduct follow-up calls and outreach with all sales customers after purchase.
- Monitor customer satisfaction and proactively address any concerns.
- Build long-term relationships that drive repeat and referral business.
- Respond to and resolve customer concerns quickly and professionally.
- Partner with Sales and Service teams to ensure positive outcomes.
- Identify trends in customer feedback and recommend improvements
- Coach sales associates on best practices for customer satisfaction.
- Monitor completion of product knowledge training for sales staff.
- Ensure customers are enrolled in the Nissan One To One Rewards program.
- Assist with select HR and administrative functions as needed.
- Maintain accurate records of customer interactions and follow-ups.
Preferred Experience
- Automotive dealership experience
- Customer service, hospitality, or sales experience
- Experience improving customer satisfaction or CSI scores
- Strong communication and relationship-building skills
- Excellent organization and follow-up abilities
- Ability to manage multiple customer interactions simultaneously
- Professional problem-solving and conflict resolution skills
- Comfortable using CRM systems and dealership software
Key Skills
Customer SatisfactionIssue ResolutionRelationship BuildingCommunicationOrganizationFollow-UpProblem-SolvingConflict ResolutionCRM SystemsDealership Software
Categories
SalesCustomer Service & SupportTransportationManagement & Leadership
Job Information
📋Core Responsibilities
The Owner Loyalty Manager is responsible for delivering an exceptional ownership experience and strengthening customer relationships. This includes assisting with vehicle delivery, conducting follow-ups, and monitoring customer satisfaction.
📋Job Type
full time
💰Salary Range
$60,000 - $72,000
📊Experience Level
2-5
💼Company Size
30
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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