JOB DETAILS

Mental Health Crisis Call Center Worker (Full-Time OVERNIGHT, Remote – WI)

CompanyNORTHWEST COUNSELING AND GUIDANCE CLINIC
LocationMenomonie
Work ModeRemote
PostedMarch 13, 2026
About The Company
Northwest Journey: NWJ provides a community-based treatment option by offering comprehensive intervention and preventative services aimed at preventing out of home placements and creating family stability and individual success. In addition, Northwest Journey provides therapeutic support services for children, adolescents, and families transitioning back to the community from out-of-home placements. Northwest Connections: NWC provides Emergency Mental Health Services to contracted counties in WI. This program is a collaborative effort between those county partners, service providers and law enforcement. NWC’s goal is to provide the least restrictive response to all crisis situations. Each county contracts for its specific service needs. If you or someone you know is in crisis please call 888-552-6642 to reach the crisis line. Northwest Directions: Northwest Directions has the aim of providing outpatient outreach services within the school setting is to engage children and families who are in need of professional help to overcome mild to moderate mental health symptoms. We focus on helping the child overcome/ manage these symptoms by working individually with the child but also by working with the child’s family system which allows the parents and the child to: - Direct the course of treatment delivery. - Create reasonable goals for the child and family to achieve sustainable results. - Foster greater stability and well-being for the family and the child. - Allow children and their families to be served in a location that is deemed therapeutically beneficial for the child and family, to support and achieve their desired outcomes. Daily Living Skills: Northwest Counseling and Guidance Clinic (NWCGC) in a collaborative effort with a county Department of Human Services (DHS) provides Daily Living Skills and Mentoring services for children and families that reside within the respective county.
About the Role

Description

Northwest Connections is hiring Mental Health Crisis Workers to provide 24/7 telephone crisis support for individuals experiencing mental health emergencies. This remote, full-time overnight shift role focuses on crisis intervention, suicide risk assessment, and behavioral health support in compliance with Wisconsin DHS 34 and Chapter 51.


Key Responsibilities

  • Respond to mental health crisis and suicide prevention hotline calls
  • Conduct risk assessments and determine appropriate interventions
  • Provide emotional support, crisis counseling, and referrals
  • Document services in Electronic Health Records (EHR)
  • Work independently while collaborating with the crisis response team

Schedule & Availability

  • Full-time: 40 hours per week
  • A minimum of 4 shifts per month must fall on a Saturday or Sunday.
  • 2 holiday shifts per year required
  • Overnight shifts available:10pm–6am or 11pm–7am

Pay & Shift Differentials

  • $21.00/hour
  • +$2.65/hour weekend differential
  • +$3.00/hour for overnight workers

Work Location

  • Remote / Work From Home
  • Must reside in Wisconsin
  • Requires personal computer, high-speed internet, and private workspace

Benefits

  • Health Insurance
  • Employee Assistance Program (EAP)
  • Wellness Program
  • Professional Development Assistance
  • Paid Time Off (PTO)

Requirements

  • 2+ years of experience in mental health, behavioral health, or crisis services
  • Bachelor’s degree in human services preferred (or equivalent experience)
  • Strong skills in crisis intervention, de-escalation, and multitasking
  • Excellent verbal and written communication skills
  • Proficiency with computers and EHR systems
  • Ability to remain calm in high-pressure, emergency situations
Key Skills
Crisis InterventionSuicide Risk AssessmentBehavioral Health SupportEmotional SupportCrisis CounselingReferralsRisk AssessmentsDocumentationEHR ProficiencyDe-escalationMultitaskingVerbal CommunicationWritten CommunicationComputer ProficiencyCalmness Under Pressure
Categories
HealthcareSocial ServicesCustomer Service & SupportSecurity & Safety
Benefits
Health InsuranceEmployee Assistance ProgramWellness ProgramProfessional Development AssistancePaid Time Off
Job Information
📋Core Responsibilities
The primary role involves providing 24/7 telephone crisis support, including intervention and suicide risk assessment for individuals experiencing mental health emergencies. Workers must also conduct risk assessments, provide emotional support and counseling, and accurately document all services in Electronic Health Records.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
55
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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