IT - Technician, Systems Support
JOB DESCRIPTION
POSITION: IT Systems Support Technician
FLSA: Non Exempt
REPORTS TO: Vice President of IT
SUMMARY: Wintergreen Resort, central Virginia’s premier four-season resort, has a need for an IT Systems Technician to help implement, maintain, and support Wintergreen’s technology infrastructure. The technician will focus on help-desk administration, hardware and software deployment, phone system support, minor A/V issues and support for other computing hardware, software, and networking systems. The person hired for the Support Technician position will be provided access to, and training on, many industry-leading areas of information technologies on the job.
PRIMARY RESPONSIBILITIES
- Provide support across all IT infrastructure components as able - others will be delegated to advanced support resources.
- Provide support and issue escalation for Ski Ticketing system
- Assist with various projects as required, to include investigation of hardware and software components as needed.
- Participate in implementation, maintenance, and support of Wintergreen’s IT infrastructure and supporting software and security utilities under the direction of the IT Manager and VP of IT.
- Provide on-site support on weekends during snow sports season and as required for special events and projects
- Respond to support requests and alerts from monitoring systems and keep help desk tickets updated with latest information.
- Assist with cabling projects
- Assist with guest connectivity issues
- Keep IT storeroom and related areas clean and organized
- Strictly follow all PCI requirements and help ensure they are followed in all areas of the organization
- Assist with phone system / voicemail issues as well as lodging unit phone and internet issues
- Assist with A/V issues
MINIMUM QUALIFICATIONS:
- At least one year of work-related experience or study is required
- Have an outstanding attitude, a customer service focus, strong aptitude, and excellent problem solving capabilities
- Ability to work independently as well as with team members and IT consultants
- Be willing to work with a significantly broad variety of information technology resources and provide end-user support on a daily basis
- Be available after-hours for emergency on-call support
- Understanding of computer and networking hardware systems experience with maintenance and troubleshooting skills across a wide variety of devices
- Knowledge/experience combating viruses, spam, and spyware on client computers
- Basic TCP/IP Networking knowledge and familiarity with, VLANS, VPN’s, and wireless networks
- Fluency with Microsoft Windows, Office365, Azure and software support and troubleshooting, with an adept ability to learn new software quickly
- Solid written and verbal communication skills
- This position will require onsite support and availability to be provided during some holidays, evenings and weekends for special events, and each weekend of the snow sports season.
EDUCATION, TRAINING AND EXPERIENCE GUIDELINES:
At least one year of work-related experience or study is required
PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
- Sitting for extended periods of time.
- Must be able to operate a computer keyboard, mouse, power tools and to handle other computer components with dexterity.
- Occasional inspection and maintenance of cables and devices in floors, walls, ceilings and roofs.
- Must be able to lift and transport up to 50 pounds of moderately bulky objects, such as computers and peripherals throughout the Resort over various terrain.
- Must be able to walk outside in winter conditions
BENEFITS OF WORKING AT WINTERGREEN:
Wintergreen Resort is a place for mountain lovers, adventure seekers and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play! We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full-time year-round associates: (Medical, Dental, Vision, Life, Short and Long Term Disability Insurances as well as Paid Time Off and a 401K plan). Our unique Recreational Benefit Package offers associates free and/or discounted resort activities, services and products.
We have many fantastic opportunities available from our spectacular, sweeping mountain slopes to our beautiful valley and lake. If this position isn’t quite what you are looking for, please visit our career page for even more open positions: Wintergreen Resort: Premier Blue Ridge Mountain Ski, Golf, Tennis, Spa and Family Vacation Resort in Virginia.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this position; employees may be assigned other duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.
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