JOB DETAILS

PRODUCT SUPPORT - DIGITAL SIGNAGE - HYBRID

CompanyA.C. Coy
LocationPittsburgh
Work ModeRemote
PostedMarch 13, 2026
About The Company
The A.C.Coy Company is a national staffing and consulting firm. We focus on IT and Accounting & Finance services with a corporate headquarters located in Pittsburgh, PA. The A.C.Coy Team is very proud of the fact that we have been providing outstanding, quality-based staffing services, to both our clients and candidates for nearly 40 years. At A.C.Coy, we are committed to working with clients to understand their business inside and out and to earn a level of trust that goes beyond the typical client/supplier relationship. We enjoy lasting, ongoing relationships with our clients and consider ourselves a partner in their success.
About the Role

Overview

Location: Remote (EST timezone)

Job Type: Full time / Contract

Work Authorization: No Sponsorship

 

The A.C.Coy company has an immediate opening for a Technical Support - Digital Signage consultant.  Ideal candidates must have 3+ years of experience supporting a digital signage or internal communication platform.

Responsibilities

  • Participate in the global deployment of a digital signage platform
  • Provide post go-live support (will provide ticket support for all user issues)
  • Post-Installation configuration and support of Digital Signage display devices
  • Daily monitoring to ensure all devices are up and running
  • Interact with local IT support teams to confirm resolution of issues, update user list/device owner
  • Create/execute/validate test plans for platform software upgrades
  • Account set up and permission creation for new users
  • Maintain/Update Documentation
  • Train new users on content management system software (log ins, add slides, adding/saving content, etc.)

Qualifications

Education:

  • Bachelor's degree or equivalent experience

Experience Required:

  • Supporting a digital signage (Poppulo, Appspace, etc.) or internal communication platform (intranet) - 3+ years
  • Experience creating/executing test plans for digital signage platform - 3+ years
  • Experience working with 3rd party vendors to resolve escalated issues
  • Providing support and communicating with non-technical users
  • Change management and governance
Key Skills
Digital Signage SupportInternal Communication Platform SupportPost Go-Live SupportTicket SupportPost-Installation ConfigurationDevice MonitoringIT InteractionTest Plan CreationSoftware UpgradesAccount SetupPermission CreationDocumentation MaintenanceContent Management System TrainingChange ManagementGovernance
Categories
Customer Service & SupportTechnologyConsultingAdministrative
Job Information
📋Core Responsibilities
The role involves participating in the global deployment of a digital signage platform and providing essential post go-live support by handling all user issues via tickets. Responsibilities also include daily monitoring of devices, configuration, interacting with local IT, and managing software upgrades through testing.
📋Job Type
contractor
📊Experience Level
2-5
💼Company Size
135
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page