JOB DETAILS

Front Desk - PT Hampton Inn & Suites - Thomaston, ME

CompanyMAINE COURSE HOSPITALITY GROUP
LocationThomaston
Work ModeOn Site
PostedMarch 14, 2026
About The Company
Maine Course Hospitality Group has been serving Associates, guests and investors for over 30 years. Most well known for the culture within the organization and longevity of its leaders. MCHG Partners with industry leaders like Marriott and Hilton. To Positively Impact People is our purpose and what drives us to the success level we have achieved thus far. Obviously skills and business acumen are important, but doing it with purpose and keeping the culture strong, makes it far more worthwhile for our leaders and associates. Guests and investors will benefit because of it. With 24 hotels, 700+ associates and a full pipeline, we continue to look for people who want to be part of this culture. Visit us at www.Mchg.com
About the Role

Description

Are you naturally a Friendly, Helpful person?  Do you want to make a positive Impact each day?


Being a member of our Front Desk Team is the place for you!  Create a memorable stay from reservation to check-out, and help guests enjoy the area with your personal recommendations.  Our hotel is looking for a friendly and professional front desk agent who can provide excellent customer service to our guests. The ideal candidate will have a positive attitude, be a quick learner, and be able to multitask in a fast-paced environment.


Front Desk General Responsibilities:

Greet guests in a friendly and professional manner

Answer phones and respond to guest inquiries or requests

Provide information about hotel services, amenities, and local attractions

Process payments and handle cash, credit, and debit card

Manage the operations of the front desk including check in and check out

Assist guests with reservations

Manage guest complaints and resolve issues in a timely manner

Maintain a clean and organized front desk area

Complete daily reports and balance cash drawers

Follow all hotel procedures and policies


Benefits:

  • Weekly Paycheck
  • 401k plus generous company match
  • Paid Time Off
  • Holiday Pay
  • Health
  • Dental
  • Vision
  • Travel Discounts
  • Company Scholarships for you or your family
  • Career Development Opportunity

Our Core Values: Integrity ~ Family ~ Fun ~ Respect




Requirements

Front Desk Job Requirements Include:


- Proven experience in customer service or hospitality preferred

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Strong attention to detail and organizational skills

- Ability to work independently and as a team player

- Ability to stand for long periods of time and lift up to 25 pounds

- Must be reliable and able to work evenings, weekends and holidays



Key Skills
Customer ServiceCommunicationInterpersonal SkillsProblem-SolvingDecision-MakingAttention To DetailOrganizational SkillsMultitaskingCash HandlingReservation ManagementGuest RelationsProfessionalism
Categories
HospitalityCustomer Service & SupportAdministrative
Benefits
Weekly Paycheck401kPaid Time OffHoliday PayHealthDentalVisionTravel DiscountsCompany ScholarshipsCareer Development Opportunity
Job Information
📋Core Responsibilities
The role involves creating a memorable guest stay from reservation to check-out by greeting guests professionally, answering inquiries, and providing local recommendations. General duties include managing front desk operations, processing payments, handling complaints, and maintaining the work area.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
80
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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